What is the Devon Creek franchisee's responsibility regarding updates or upgrades to computer security procedures?
Devon_Creek Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisee is solely responsible for maintaining the security and integrity of the computer and payment processing systems used in the Franchised Business and the customer and other data stored therein.
Franchisee, at Franchisee's sole cost and expense, shall implement all computer hardware, software and Internet security procedures, including required updates or upgrades thereto, that are reasonably necessary to protect Franchisee's computer and payment processing systems and the data stored therein from viruses, malware, privacy breaches or other unauthorized access.
Source: Item 22 — CONTRACTS (FDD page 45)
What This Means (2024 FDD)
According to Devon Creek's 2024 Franchise Disclosure Document, franchisees are responsible for maintaining the security and integrity of their computer and payment processing systems, as well as the data stored within those systems. This includes implementing all necessary computer hardware, software, and internet security procedures to protect against viruses, malware, privacy breaches, and unauthorized access.
Specifically, the franchisee is obligated to implement required updates or upgrades at their own cost and expense. This means that Devon Creek franchisees must stay current with the latest security measures and bear the financial burden of these updates.
This requirement underscores the importance of cybersecurity in protecting customer data and maintaining the integrity of the Devon Creek system. Franchisees should budget for ongoing IT expenses and proactively manage their computer systems' security to mitigate potential risks. Failing to maintain adequate security could lead to data breaches, legal liabilities, and damage to the Devon Creek brand's reputation.