What does Desi District provide regarding hiring and training employees?
Desi_District Franchise · 2024 FDDAnswer from 2024 FDD Document
- C. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below. Our opening support (as described below) includes assisting you in training employees. All hiring decisions and conditions of employment are your sole responsibility.
| Subject | Hours of Classroom Training | Hours of On-The Job Training | Location |
|---|---|---|---|
| Getting Started with Desi District Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Frisco, TX or Your Location |
| Operations Basics | 3 | 2 | Frisco, TX or Your Location |
| Pricing | 1 | 0 | Frisco, TX or Your Location |
| Front of House Operations | 12 | 12 | Frisco, TX or Your Location |
| Back of House Operations | 12 | 12 | Frisco, TX or Your Location |
| FAQ's | 3 | 0 | Frisco, TX or Your Location |
| Client Satisfaction | 2 | 0 | Frisco, TX or Your Location |
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporateemployed, tenured individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
The instructor, of the franchisor(s) have experience dating back to the establishment of corporate. Franchisor/corporate delegate(s) may have various lengths of experience depending on the individual delegate, but they would typically have minimally one year of experience, if not more, and have had successfully completed both their own training and facilitation of others' training in the past; the delegate(s) would typically be in a management role at a corporate location or be a "senior," tenured employee if not in a formal management position.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–38)
What This Means (2024 FDD)
According to Desi District's 2024 Franchise Disclosure Document, Desi District offers support in hiring and training employees. Before opening, Desi District will provide franchisees with suggested staffing levels and guidelines for hiring employees. They also provide operational instructions in the Brand Standards Manual that can be used as part of training new employees. Desi District also offers an initial training program and on-site support for up to two weeks to assist in training employees. However, all final hiring decisions and employment conditions remain the franchisee's sole responsibility.
Desi District's initial training program includes both classroom and on-the-job training. Topics covered include Desi District's culture, history, basic setup, operations, pricing, front and back of house operations, FAQs, and client satisfaction. The classroom training hours range from 1 to 12 hours per topic, while on-the-job training is provided for operations, and front and back of house operations, each with 12 hours of training. The training takes place in Frisco, TX, or at the franchisee's location.
Training classes are scheduled based on the needs of new franchisees and may be held remotely, at a corporate location, or at the franchisee's location. The instruction materials consist of an Onboarding Checklist with links to written procedures, training videos, and a shadowing/coaching checklist. Additional instructional material will be provided for higher-level functions required of the franchisee, owner/operator, or manager. Training classes are led by the franchisor(s) and/or its delegate(s), such as experienced corporate-employed individuals. The instructors typically have at least one year of experience and have successfully completed their own training and facilitated training for others.