Does Desi District conduct an initial training program?
Desi_District Franchise · 2024 FDDAnswer from 2024 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
| Subject | Hours of Classroom Training | Hours of On-The Job Training | Location |
|---|---|---|---|
| Getting Started with Desi District Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Frisco, TX or Your Location |
| Operations Basics | 3 | 2 | Frisco, TX or Your Location |
| Pricing | 1 | 0 | Frisco, TX or Your Location |
| Front of House Operations | 12 | 12 | Frisco, TX or Your Location |
| Back of House Operations | 12 | 12 | Frisco, TX or Your Location |
| FAQ's | 3 | 0 | Frisco, TX or Your Location |
| Client Satisfaction | 2 | 0 | Frisco, TX or Your Location |
- C. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below. Our opening support (as described below) includes assisting you in training employees. All hiring decisions and conditions of employment are your sole responsibility.
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below.
- I. On-site opening support. We will have a representative provide on-site support for up to two weeks in connection with your business opening.
There is no fee for up to 3 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
See Exhibit G for the table of contents of our Brand Standards Manual as of the date this disclosure document, with the number of pages devoted to each subject. The Manual has 234 pages.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–38)
What This Means (2024 FDD)
Yes, according to Desi District's 2024 Franchise Disclosure Document, they do conduct an initial training program. Desi District will provide franchisees with suggested staffing levels and guidelines for hiring and training employees, operational instructions in the Brand Standards Manual, and an initial training program. The FDD specifies that the franchisor will have a representative provide on-site support for up to two weeks in connection with the business opening.
The initial training program covers various subjects, including Desi District's culture, history, basic setup, operations, pricing, front and back of house operations, FAQs, and client satisfaction. The training includes both classroom and on-the-job training, with the classroom portion totaling 3 hours for 'Getting Started with Desi District Culture, History, and Basic Setup', 3 hours for 'Operations Basics', 1 hour for 'Pricing', 12 hours for 'Front of House Operations', 12 hours for 'Back of House Operations', 3 hours for 'FAQ's', and 2 hours for 'Client Satisfaction'. The on-the-job training consists of 2 hours for 'Operations Basics', 12 hours for 'Front of House Operations', and 12 hours for 'Back of House Operations'. Training will be held in Frisco, TX, or at the franchisee's location.
There is no fee for up to 3 people to attend the Desi District training program; however, the franchisee must cover the travel and living expenses for their employees or managers attending the training. Franchisees must attend training and may send additional people to training up to the maximum number allowed. Completion of the training to Desi District's satisfaction is required at least four weeks before opening the business. Franchisees must pass a test evaluating their understanding of the training content, and failure to pass the test or complete the initial training may result in termination of the franchise agreement with no refund of the initial franchise fee. The Brand Standards Manual has 234 pages and contains the operational instructions for training new employees.