Will Desi District conduct an initial training program?
Desi_District Franchise · 2024 FDDAnswer from 2024 FDD Document
- C. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below. Our opening support (as described below) includes assisting you in training employees. All hiring decisions and conditions of employment are your sole responsibility.
- F. Initial Training Program. We will conduct our initial training program. (Section 5.4). The current initial training program is described below.
Training Program
Our training program consists of the following:
| Subject | Hours of Classroom Training | Hours of On-The Job Training | Location |
|---|---|---|---|
| Getting Started with Desi District Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Frisco, TX or Your Location |
| Operations Basics | 3 | 2 | Frisco, TX or Your Location |
| Pricing | 1 | 0 | Frisco, TX or Your Location |
| Front of House Operations | 12 | 12 | Frisco, TX or Your Location |
| Back of House Operations | 12 | 12 | Frisco, TX or Your Location |
| FAQ's | 3 | 0 | Frisco, TX or Your Location |
| Client Satisfaction | 2 | 0 | Frisco, TX or Your Location |
There is no fee for up to 3 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least four weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your on-site supervision or under the on-site supervision of a general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $350 per day.
Brand Standards Manual
See Exhibit G for the table of contents of our Brand Standards Manual as of the date this disclosure document, with the number of pages devoted to each subject. The Manual has 234 pages.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–38)
What This Means (2024 FDD)
Yes, according to Desi District's 2024 Franchise Disclosure Document, they will conduct an initial training program. The FDD specifies that Desi District will conduct an initial training program, and the current program is described within Item 11. This training is a pre-opening obligation of the franchisor.
The initial training program covers various subjects, including Desi District's culture, history, basic setup, operations, pricing, front and back of house operations, FAQs, and client satisfaction. The training includes both classroom and on-the-job training. The classroom training hours range from 1 to 12 hours per subject, while on-the-job training ranges from 0 to 12 hours per subject. The training location is either in Frisco, TX, or at the franchisee's location.
For up to three people, there is no fee to attend the initial training program. However, the franchisee is responsible for covering the travel and living expenses for their employees or managers who attend the training. The franchisee must attend the training and may send additional people, up to the maximum number allowed. Completion of the training to Desi District's satisfaction is required at least four weeks before the business opens. Franchisees must also pass a test to evaluate their understanding of the training content. Failure to pass the test or complete the initial training may result in the termination of the franchise agreement without a refund of the initial franchise fee.
Desi District also provides ongoing support and training resources, including suggested staffing levels, hiring guidelines, and operational instructions in the Brand Standards Manual. The Brand Standards Manual has 234 pages. The franchisee or a trained general manager must always supervise the business on-site. If a new general manager needs training, there is a fee of $350 per day. Desi District may also offer additional training programs or refresher courses in the future.