Under what conditions must a Dermani Medspa franchisee reimburse the franchisor for on-site assistance?
Dermani_Medspa Franchise · 2025 FDDAnswer from 2025 FDD Document
We will, at our own cost, send one of our representatives to the Franchised Business for up to two days to assist with the opening of the dermani MEDSPA®.
We will provide this opening assistance and training at our expense, but if you request additional days of on-site assistance you must reimburse our costs for the additional days, including our per diem fee for our representative and the additional out-of-pocket expenses our representative incurs. (Franchise Agreement, Section 4.1) If you are opening your second or later Franchised Business, we reserve the right to reduce the duration of our representative's visit or to not provide opening assistance.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–43)
What This Means (2025 FDD)
According to Dermani Medspa's 2025 Franchise Disclosure Document, the franchisor will initially send a representative to the franchisee's business for up to two days to assist with the opening of the Dermani Medspa at no cost to the franchisee. However, if the franchisee requests additional days of on-site assistance beyond the initial two days, the franchisee is responsible for reimbursing Dermani Medspa's costs. These costs include the per diem fee for the representative and any additional out-of-pocket expenses the representative incurs.
This means that while Dermani Medspa provides some initial support to help get the franchise location up and running, franchisees need to be prepared to cover the expenses for any extended support they might need. This could include situations where the franchisee feels they need more hands-on help with training staff, setting up operations, or troubleshooting initial challenges.
It's also important to note that if a franchisee is opening their second or later Dermani Medspa location, the franchisor reserves the right to reduce the duration of the representative's visit or even not provide opening assistance at all. This suggests that Dermani Medspa expects franchisees to become more self-sufficient with each subsequent location they open, reducing their reliance on franchisor support.