What topics are covered under the 'Daily Procedures' section of the Dermani Medspa operations?
Dermani_Medspa Franchise · 2025 FDDAnswer from 2025 FDD Document
SECTION D: Suggested Hours of Operation 1 Daily Procedures 2 Manager Duties ◄ 2 Front Desk Procedures ◄ 4 Provider Procedures ◄ 6 Weekly / Monthly Duties 7 New Client Paperwork 8 Client Documents ◄ 9 Client Service Procedures 10 Medspa Etiquette ◄ 10 Communicating Pertinent Client Information ◄ 11 Answering the Phone ◄ 11 Client Retention Techniques ◄ 12 Handling Client Complaints ◄13 Maintaining a Positive Environment 15 Lights, Music, and Temperature ◄ 15 Facility Maintenance ◄ 16 Booking Appointments 17 Booking Appointments by Phone ◄ 17 Booking Appointments in Person ◄ 18 Booking Appointments Online ◄ 19 Entering Appointments into the Booking System ◄ 19 Confirmation Calls ◄ 20 Checking In Clients and Members ◄ 21 Checking Out Clients and Members ◄ 22 Botox® Appointments ◄ 22 Follow-Up Post Treatment ◄ 23 Cancellations and Rescheduling 24 Cancelling an Appointment in System ◄ 24 Rescheduling an Appointment in System ◄ 24 Missed Visits ◄ 25 Transacting Sales 26 Using the POS System ◄ 26 Accepting Payment ◄ 26 Gift Cards ◄ 28 Adjusting an Account Balance ◄ 29 Membership Redemption and Discounts ◄ 30 Botox® Checkout Procedure ◄ 31 Alle Rewards Program through Allergan ◄ 34 End-of-Week Reconciliation ◄ 34 Collection Procedures ◄ 35 Membership Cancel and Freeze 36 Membership Reciprocity 37 Account Reviews 38 Inventory Management 39 Ordering Procedures ◄ 39 Using Approved Sources of Supply ◄ 40 Receiving Procedures ◄ 40 Rotating Inventory ◄ 42
Source: Item 23 — RECEIPTS (FDD pages 66–311)
What This Means (2025 FDD)
According to Dermani Medspa's 2025 Franchise Disclosure Document, Section D of the manual outlines suggested hours of operation and daily procedures. This section includes guidance on various aspects of the daily operations within the medspa.
The 'Daily Procedures' section covers manager duties, front desk procedures, and provider procedures. It also includes information on new client paperwork and client documents. Dermani Medspa provides guidance on medspa etiquette and communicating pertinent client information.
Additional topics covered in the 'Daily Procedures' section include answering the phone, client retention techniques, and handling client complaints. It also addresses maintaining a positive environment, including aspects like lights, music, and temperature, as well as facility maintenance. The section further details booking appointments via phone, in person, and online, including entering appointments into the booking system and confirmation calls. Client management is addressed through checking in and checking out clients and members, as well as specific procedures for Botox appointments and follow-up post-treatment. Finally, the section includes information on cancellations and rescheduling, missed visits, transacting sales, using the POS system, accepting payments, gift cards, adjusting account balances, membership redemption and discounts, Botox checkout procedures, the Alle Rewards Program, end-of-week reconciliation, collection procedures, membership cancel and freeze, membership reciprocity, account reviews, inventory management, ordering procedures, using approved sources of supply, receiving procedures, and rotating inventory.