What is the timeframe for concluding non-binding mediation commenced under the Dermani Medspa agreement?

According to Dermani Medspa's 2025 Franchise Disclosure Document, if a dispute arises and mediation is initiated, the non-binding mediation process must conclude within sixty (60) days from the date the request for mediation is issued. However, this period can be extended if both parties agree to a longer timeframe in writing. This means that Dermani Medspa franchisees and the franchisor are expected to engage in a relatively quick mediation process to resolve disputes, unless they mutually decide to extend it.

This timeframe ensures that disputes are addressed promptly, preventing them from lingering and potentially escalating. The option to extend the mediation period with written agreement provides flexibility, allowing parties to continue negotiations if progress is being made. However, it's important for franchisees to be aware of the initial 60-day deadline and to actively participate in the mediation process to ensure their concerns are adequately addressed within this timeframe.

It is also important to note that all aspects of the mediation process are to be treated as confidential, unless otherwise required by law. Both the franchisee (complainant) and Dermani Medspa (respondent) will bear their own costs of mediation and split the costs of the mediator or mediation service equally. This encourages both parties to engage in the mediation process in good faith, as they both have a financial stake in reaching a resolution.