Does Dermani Medspa require franchisees to maintain a high level of customer service?

fy including your directors, managers and other employees attending our training program or having access to the Confidential Information and immediate family members. We have the right to regulate the form of agreement that you use and to be a third-party beneficiary of those agreements with independent enforcement rights.

8. SYSTEM STANDARDS

8.1. Condition and Appearance of the Franchised Business.

• 8.1.1. You will maintain the condition and appearance of the Franchised Business, its Operating Assets, and the Premises in accordance with System Standards and consistent with the image of a Medspa as an efficiently operated business offering high quality professional services and products and observing high standards of patient service and care, and providing efficient, courteous service, and you will take, without limitation, the following actions during the term of this Agreement: (i) repainting, repairing, and refurbishing of the Premises at intervals we prescribe; (ii) repair or replacement of damaged, worn out or obsolete Operating Assets; and (iii) you may place or display at the Premises only those signs, photographs, artwork, logos, and display and advertising materials that we approve;
• 8.1.2. If at any time the general state of repair, appearance or cleanliness of the Premises or its Operating Assets does not meet our standards and specifications, we have the right to notify you specifying the action you must take to correct the deficiency. You will have ninety (90) days to comply with such notice. If you do not initiate action to correct such deficiencies within ninety (90) days after receipt of our notice, we have the right, without liability for trespass or tort and in addition to all other remedies, to enter the Premises and do any required maintenance or refurbishing on your behalf, and you agree to reimburse us for any expenses we incur in connection therewith; and
• 8.1.3. On notice from us, you agree, at your expense, to remodel, expand, redecorate, reequip and/or refurbish the Premises and the Franchised Business to reflect changes in the operations of the Medspa which we prescribe and require of new franchisees.

8.2. Franchised Business Services, Specifications, Standards, and Procedures. You agree that:

• 8.2.1. the Franchised Business will provide all of the management services to the Medspa and that the Medspa (and not you or the Franchised Business) will offer medical and patient care services;
• 8.2.2. the Franchised Business will offer and sell approved services and products only in the manner we prescribe;
• 8.2.3.

Source: Item 23 — RECEIPTS (FDD pages 66–311)