Who pays for the Dermani Medspa representative's on-site assistance during the opening?
Dermani_Medspa Franchise · 2025 FDDAnswer from 2025 FDD Document
Prior to the opening of the Franchised Business, we will, at our cost, send one of our representatives to the Franchised Business for a period of up to 2 days to assist with pre-opening and opening of the Franchised Business. If you request, and we agree to provide, additional or special guidance, assistance, or training during this opening phase, you agree to pay our then-current per diem fee and out-of-pocket expenses. We reserve the right to reduce the duration of our representative's visit or to not provide opening assistance for your second or subsequent Franchised Business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 31–43)
What This Means (2025 FDD)
According to Dermani Medspa's 2025 Franchise Disclosure Document, Dermani Medspa will initially cover the costs of sending a representative to the franchised business for up to two days to assist with the opening. This assistance is provided at Dermani Medspa's own cost. This initial support aims to help franchisees with the pre-opening and opening phases of their business.
However, if the franchisee requests additional on-site assistance beyond the initial two days, the franchisee is responsible for reimbursing Dermani Medspa's costs. These costs include a per diem fee for the representative's time and any out-of-pocket expenses the representative incurs during the extended assistance period. This arrangement is fairly typical in franchising, where franchisors provide initial support but charge for additional or extended services.
It's important to note that Dermani Medspa reserves the right to reduce the duration of the representative's visit or even not provide opening assistance at all if the franchisee is opening their second or subsequent Dermani Medspa location. This policy reflects the expectation that experienced franchisees will require less support than new franchisees. Therefore, franchisees should factor in potential additional costs for on-site assistance, especially if they anticipate needing more than the standard two days of support or if they are opening multiple locations.