What level of customer service does Dermani Medspa require franchisees to maintain?
Dermani_Medspa Franchise · 2025 FDDAnswer from 2025 FDD Document
You will maintain the condition and appearance of the Franchised Business, its Operating Assets, and the Premises in accordance with System Standards and consistent with the image of a Medspa as an efficiently operated business offering high quality professional services and products and observing high standards of patient service and care, and providing efficient, courteous service, and you will take, without limitation, the following actions during the term of this Agreement: (i) repainting, repairing, and refurbishing of the Premises at intervals we prescribe; (ii) repair or replacement of damaged, worn out or obsolete Operating Assets; and (iii) you may place or display at the Premises only those signs, photographs, artwork, logos, and display and advertising materials that we approve;
- 8.1.2. If at any time the general state of repair, appearance or cleanliness of the Premises or its Operating Assets does not meet our standards and specifications, we have the right to notify you specifying the action you must take to correct the deficiency. You will have ninety (90) days to comply with such notice. If you do not initiate action to correct such deficiencies within ninety (90) days after receipt of our notice, we have the right, without liability for trespass or tort and in addition to all other remedies, to enter the Premises and do any required maintenance or refurbishing on your behalf, and you agree to reimburse us for any expenses we incur in connection therewith; and
Source: Item 23 — RECEIPTS (FDD pages 66–311)
What This Means (2025 FDD)
According to Dermani Medspa's 2025 Franchise Disclosure Document, franchisees must maintain System Standards to ensure high-quality patient service and care. Specifically, franchisees are expected to provide efficient and courteous service, aligning with the image of a Medspa that operates efficiently and offers high-quality professional services and products.
The System Standards cover various aspects of the business, including the condition and appearance of the Franchised Business, its Operating Assets, and the Premises. Dermani Medspa retains the right to establish and periodically modify these System Standards, and franchisees are responsible for implementing and maintaining them in their day-to-day operations. Failure to comply with these standards may result in the termination of the franchise agreement or other enforcement actions by Dermani Medspa.
To ensure compliance, Dermani Medspa may provide notice to franchisees specifying actions needed to correct any deficiencies in the appearance or cleanliness of the premises. Franchisees typically have ninety (90) days to address these issues. If the franchisee fails to take action within this timeframe, Dermani Medspa reserves the right to enter the premises and perform the necessary maintenance or refurbishing, with the franchisee responsible for reimbursing all associated expenses.