What systems must a Delta Hotels By Marriott franchisee use for reservations and yield management?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the reservation system and yield management system that we designate for Delta hotels. The reservation system assists with reservations, check-in, charge posting, accounts receivable, night audit, check-out, housekeeping, and guest history. The yield management system is a web-based guestroom inventory management system that provides forecasting tools and makes inventory recommendations. The reservation system and yield management system will interface with your hotel's PMS. The initial costs associated with the reservation system and yield management system are included
in the PMS system costs described above. The ongoing costs of the reservation system and yield management system are covered by the Program Services Contribution.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to the 2025 Delta Hotels By Marriott Franchise Disclosure Document, franchisees must use the reservation system and yield management system that Delta Hotels By Marriott designates. The reservation system handles reservations, check-in/out, charge posting, accounts receivable, night audit, housekeeping, and guest history. The yield management system is a web-based system that provides forecasting tools and inventory recommendations. These systems interface with the hotel's Property Management System (PMS). The initial costs for the reservation and yield management systems are included in the PMS system costs. The ongoing costs are covered by the Program Services Contribution.
Delta Hotels By Marriott also requires franchisees to use a designated Property Management System (PMS) for front office, back-of-the-house, and other hotel operations. The cost to implement the PMS for a 250-guestroom Delta hotel is estimated to range from $106,000 to $198,000, with ongoing Marriott support costs covered by the Program Services Contribution.
In addition, franchisees must use a designated Point-of-Sale (POS) system that integrates with the PMS for food and beverage, retail, spa, golf, and other sales outlets. The implementation cost for the POS system is estimated to range from $40,000 to $130,000 for a typical Delta hotel with three to five workstations. Ongoing Marriott maintenance and support fees are covered by the Program Services Contribution, but franchisees must pay an additional charge of $17 to $30 per month per POS workstation, including the cost of patching services. Franchisees also pay Oracle a fee of $379 per month for each additional POS system terminal.