What are the requirements for a revenue manager providing services to a Delta Hotels By Marriott?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
If you choose to retain a revenue manager, the revenue manager must be certified by us within 90 days of hire or, if already employed by your organization, within 90 days of the date the revenue manager commences providing revenue management services to the hotel. Revenue managers must: (i) generally provide revenue management services to no more than 20 Company Brand Hotels; (ii) meet our then-current qualification criteria and complete all required revenue management training courses to our satisfaction; and (iii) have authorized access to our reservation system and the other systems and software necessary to perform revenue management functions. If a revenue manager fails to complete the One Yield certification exam to our satisfaction two or more times, a fee of $2,500 will be assessed for each subsequent exam until the program is completed to our satisfaction. While you may retain third parties to consult on revenue management matters, only you, a management company approved by us to operate your hotel, or a certified revenue manager employed by you or your management company can access our revenue management systems and the data contained in our revenue management systems (including One Yield, MARSHA, and HPP).
Source: Item 1 — Fees for Other Services (FDD pages 39–71)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, if a franchisee chooses to retain a revenue manager, that manager must be certified by Delta Hotels By Marriott within 90 days of being hired or within 90 days of starting to provide revenue management services to the hotel.
The revenue manager must adhere to specific requirements set by Delta Hotels By Marriott. These include: generally providing revenue management services to no more than 20 Company Brand Hotels, meeting the brand's current qualification criteria, completing all required revenue management training courses to Delta Hotels By Marriott's satisfaction, and having authorized access to the reservation system and other necessary software to perform revenue management functions.
Delta Hotels By Marriott also specifies that if a revenue manager fails the One Yield certification exam two or more times, the franchisee will be assessed a fee of $2,500 for each subsequent exam until the program is completed satisfactorily. While franchisees can use third-party consultants for revenue management advice, only the franchisee, an approved management company, or a certified revenue manager can access Delta Hotels By Marriott's revenue management systems, including One Yield, MARSHA, and HPP.