When reconciling a group in MARSHA/PMS, what is the deadline for Delta Hotels By Marriott franchisees?

According to the 2025 Delta Hotels By Marriott Franchise Disclosure Document, the deadline for reconciling a group in MARSHA/PMS depends on the tier of support the hotel receives. Specifically, for hotels receiving Tier 2, 3, or 4 support, the reconciliation must occur by 'Day of Arrival+2'. This means that the reconciliation process should be completed within two days after the group's arrival date.

This requirement ensures timely and accurate financial management related to group bookings. By reconciling within two days of arrival, Delta Hotels By Marriott franchisees can promptly address any discrepancies in room bookings, billing arrangements, and other financial aspects of the group's stay. This rapid reconciliation helps maintain customer satisfaction and prevents potential revenue loss due to errors or delays.

For prospective franchisees, understanding the tier of support and the associated reconciliation deadlines is crucial for operational planning. Depending on the support tier, the responsibilities and timelines for managing group bookings can vary, impacting staffing and resource allocation. Franchisees should clarify their support tier and ensure their team is prepared to meet the reconciliation deadlines to maintain smooth operations and financial accuracy.