What is the purpose of the required failover connection for MCN connectivity at a Delta Hotels By Marriott?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
In order to securely connect to Marriott business applications and services that are hosted off-property, a connection to the Marriott Communications Network (MCN) is required. A Marriott router installed at your hotel provides end-to-end encryption to the MCN. All hotels are required to have primary and failover internet connections for MCN connectivity, for which you are strongly encouraged to use Marriottapproved Internet Service Providers (ISP). A secondary internet connection for MCN connectivity is recommended to maintain full connectivity in the event the primary internet connection fails; the required failover connection only provides connectivity to critical Marriott applications. The ongoing Marriott support charge for MCN connectivity (including Marriott router) is covered by your Program Services Contribution. The internet connection costs are payable directly to third-party vendors.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, all hotels are required to have primary and failover internet connections for Marriott Communications Network (MCN) connectivity. Delta Hotels By Marriott strongly encourages franchisees to use Marriott-approved Internet Service Providers (ISP). The purpose of the required failover connection is to maintain connectivity to critical Marriott applications in the event that the primary internet connection fails.
Having a secondary internet connection ensures that essential operations, such as reservations, guest services, and payment processing, can continue without interruption. This redundancy is crucial for minimizing downtime and maintaining guest satisfaction. The ongoing Marriott support charge for MCN connectivity, including the Marriott router, is covered by the Program Services Contribution, but the internet connection costs are payable directly to third-party vendors.
Delta Hotels By Marriott also requires franchisees to install and maintain a franchisee-managed network (FMN) for hotel devices, with implementation costs ranging from approximately $25,000 to $30,000. Additionally, an on-property Wi-Fi network for guests is required, with implementation costs estimated between $650 and $1,000 per guestroom and ongoing costs of approximately $2.50 to $8.50 per month per guestroom. These costs are payable directly to approved third-party vendors. These measures collectively ensure robust and reliable network infrastructure for Delta Hotels By Marriott operations.