How does Delta Hotels By Marriott provide the standards for operating hotels in the system?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
- (8) Make available our manuals, procedures, systems, guides, programs (including our quality assurance program), requirements, directives, specifications, design criteria, and such other information and initiatives for operating hotels in the system (the "standards") to you through our electronic systems or in such other manner we deem appropriate (Franchise Agreement – Section 10.1).
The standards are confidential and are our property.
We may change the standards at any time.
We have included a reference to certain standards and resources for your information at Exhibit K.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, the brand makes available its standards for operating hotels in the system through electronic systems or in any other manner they deem appropriate. These standards encompass manuals, procedures, systems, guides, programs (including the quality assurance program), requirements, directives, specifications, and design criteria. These standards are provided to franchisees to ensure consistency and quality across all Delta Hotels By Marriott locations.
The standards provided by Delta Hotels By Marriott are considered confidential and remain the property of the franchisor. This means franchisees are entrusted with sensitive information critical to the brand's operation and are expected to maintain its confidentiality. Delta Hotels By Marriott retains the right to change these standards at any time, ensuring that the system can adapt to evolving market conditions, customer expectations, and industry best practices. Franchisees must stay updated with any changes to maintain compliance.
Prior to opening, Delta Hotels By Marriott also makes available design and construction criteria, along with other information for planning, constructing, renovating, and furnishing the hotel. This includes a list of specifications for furniture, fixtures, equipment (including computer hardware and software), and inventory supplies. The franchisor also reviews construction drawings and plans to assess compliance with the standards during the construction or conversion of the hotel. Delta Hotels By Marriott also visits the hotel when construction or conversion is complete to ensure compliance with the final plans, specifications, and standards.