factual

Which positions are required to attend Brand & Service Training at Delta Hotels By Marriott?

Delta_Hotels_By_Marriott Franchise · 2025 FDD

Answer from 2025 FDD Document

OBLIGATION SECTION IN AGREEMENT ITEM IN DISCLOSURE DOCUMENT
a. Site selection and Sections 1.1 and 26.1.F and Item 17 of Items 7 and 11
acquisition/lease Exhibit A of Franchise Agreement
b. Pre-opening Sections 3.4, 5, 7, and 9 of Franchise Items 5, 7, and 8
purchases/leases Agreement
c. Site development and other pre-opening requirements Sections 4, 5, 6.1, 6.4, 7, 8, and 9, and Exhibit C of Franchise Agreement Items 5, 7, 8, and 11
d. Initial and ongoing Sections 3.3, 3.4, and 9 of Franchise Items 5, 6, and 11
training Agreement
e. Opening Section 4.2 and Exhibit C of Franchise Agreement Items 5, 7, 8, and 11
f. Fees Sections 3, 4.1, 4.4, 6.2, 7.1, 8.3, 9.1, 10.2, 10.3, 13.4.B, 16, 17.3.A, 17.3.B, 17.4.A, 19.4, and 20.1.B, and Sections 1, 2 and 4 of Exhibit C (New Development), Sections 2, 3, and 5 of Exhibit C (Conversion), or Sections 2 and 3 of Exhibit C (Change of Ownership) of Franchise Agreement Items 5, 6, and 7
g. Compliance with Sections 1.1, 4, 5, 6.1, 6.4, 7, 8, 9, 10, 11, 12, Items 8, 11, and 16
standards and 13, and 20, and Exhibit C of Franchise
policies/operating manual Agreement
h. Trademarks and Sections 7.3, 11, 12, and 20.1.A of Franchise Items 13 and 14
proprietary information Agreement
i. Restrictions on Sections 1, 5, 7, 8.3, 8.4, and 10.1 of Item 16
products/services offered Franchise Agreement
j. Warranty and customer Sections 6.3, 7, and 8.3 of Franchise Item 11
service requirements Agreement
k. Territorial development Not applicable Not applicable
and sales quotas
OBLIGATION SECTION ITEM IN DISCLOSURE
IN AGREEMENT DOCUMENT
l. Ongoing product/service Sections 3.4, 4, 5, 7, 8.1, and 10.2 of Items 8 and 11
purchases Franchise Agreement
m. Maintenance, appearance, and remodeling requirements Sections 4 and 5, and Exhibit C of Franchise Agreement Item 8
n. Insurance Section 15 of Franchise Agreement Item 7
o. Advertising Sections 6, 11.2, 11.3, and 11.4 of Franchise Agreement Items 6, 8, and 11
p. Indemnification Sections 7.8, 14 and 18.1 of Franchise Agreement Not applicable
q. Owner’s participation/ Sections 8.1 and 8.2 of Franchise Agreement Items 11 and 15
management/staffing
r. Records and reports Section 13 of Franchise Agreement Item 11
s. Inspections and audits Sections 3.3, 5.1, 8.3.C, and 13.4 and Exhibit C of Franchise Agreement Items 5, 6, 8, and 11
t. Transfer Section 17 of Franchise Agreement Item 17
u. Renewal No renewal rights (see Section 2.2 of Franchise Agreement) Item 17
v. Post-termination obligations Sections 7.6, 11.2, 12.1, 13.2, 14, 17.5, 18, 19.4.B, 20, 21.1 and 21.2 of Franchise Agreement; Guaranty; Electronic Systems License Agreement Item 17
w. Non-competition Sections 1.2.A, 8.4, 17.5, 19.1.B.3, and Item 17
covenants 21.2.D of Franchise Agreement
x. Dispute resolution Sections 24.1, and 24.5 of Franchise Agreement Item 17
y. Guaranty Preamble to the Franchise Agreement and the Guaranty Item 15

FINANCING

Except as described below, generally we do not offer direct or indirect financing for franchised Delta hotels or guarantee any of your financing, loans, or other obligations. However, from time to time, under very limited circumstances and at our sole discretion, we may offer for certain hotels credit support in the form of a contingent guaranty of a portion of a loan provided by a third-party lender, or we may make a mezzanine loan. In determining whether to offer you credit support or make a mezzanine loan, we will consider, among other factors: (i) market penetration opportunities; (ii) the size and location of your hotel; (iii) the economic and financial environment; (iv) the cost to you to complete the development or conversion of the hotel; (v) whether our offer of credit or financial support would aid in the successful development or conversion of the hotel; (vi) whether you are willing to commit to playing an active role in growing the system; and (vii) whether you meet our then-current criteria.

Because we generally do not offer loan guaranties, if we do offer to make a contingent guaranty of a loan provided to you by a third-party lender, the terms and conditions of such guaranty may vary, such as the amount of the guaranty (for example, a percentage of the principal balance of the loan or a percentage of the hotel development costs), your repayment obligations, the guaranty fee, interest, fees, costs, penalties, security interests, default provisions, and requirements for a personal guaranty. You may be required to sign certain documents in connection with the loan guaranty, such as a Credit Enhancement Commitment Letter, Reimbursement Agreement, Equity Pledge, and Guaranty. Because the terms of financing arrangements, guaranties, and related documents vary, we do not have standard form documents but have included certain sample financing agreements in Exhibit Q for informational purposes only. These documents are samples, and the final documents may vary considerably depending upon which lender you select, the terms of the loan, and other lender requirements.

Because we generally do not make mezzanine loans and they are subject to the unique financial terms related to your hotel, we cannot determine in advance the key terms of any such loan we may choose to make, such as the amount, the annual percentage rate, the term of the loan, the number and amount of the payments, the type of security required for the loan, personal guaranty requirements, and default provisions. We may sell or assign any interest we have in any promissory note you execute in our favor or any loan we may advance to you. We do not have sample mezzanine loan documents. Those documents, including the intercreditor agreement between your primary lender and us, will be determined at the time of loan origination.

New Development Incentive. We offer a new development incentive program to franchisees of certain Delta Hotels. To be eligible to participate in the program, each of the following conditions must be satisfied: (1) the project must be for the development of a new-to-system Delta Hotel that is not a conversion of a Company Brand Hotel; (2) the application for the project must be approved by our Hotel Development Committee on or after March 31, 2025 and a franchise agreement must be executed by March 30, 2026; and (3) the construction or conversion of the hotel must commence within 15 months of the date of approval and the hotel must be open as a Delta Hotel within 15 months of the date of such commencement, unless we approve otherwise. If the project satisfies the eligibility criteria stated above, the franchise fees will be reduced to 4% for the term of the franchise agreement (excluding any term extensions or renewals).

* * *

SUBJECT HOURS OF CLASS-ROOM TRAINING HOURS OF ON-THE- JOB TRAINING LOCATION POSITION(S) COST (in USD)* WHEN REQUIRED
Brand & Service Training Average of 10 to 16.5 hrs. for hourly associates, management level associates, and general managers None Varies All associates No additional charge (assumes virtual delivery format) Within 60 days of hire

Source: Item 10 — FINANCING (FDD pages 82–101)

What This Means (2025 FDD)

According to the 2025 Delta Hotels By Marriott Franchise Disclosure Document, all associates are required to attend Brand & Service Training. This includes hourly associates, management level associates, and general managers. The training averages between 10 to 16.5 hours.

The Brand & Service Training is designed to ensure that all staff members, regardless of their position, are aligned with the brand standards and service protocols of Delta Hotels By Marriott. This comprehensive approach to training underscores the importance Delta Hotels By Marriott places on consistent brand representation and service delivery across all levels of hotel operations.

The training is provided at no additional charge, assuming a virtual delivery format. This detail is particularly beneficial for franchisees as it helps to manage initial and ongoing training costs. The training must be completed within 60 days of hire, ensuring that new employees are quickly integrated into the Delta Hotels By Marriott system and are prepared to deliver the expected level of service.

The location of the Brand & Service Training varies, suggesting that Delta Hotels By Marriott may offer flexibility in how the training is delivered, potentially through a mix of on-site and remote sessions. This adaptability can help franchisees accommodate different staffing needs and logistical challenges.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.