What Point-of-Sale (POS) system is a Delta Hotels By Marriott franchisee required to use?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
as property sales, event space inventory, and event management. TY applies revenue management techniques to group business for guestrooms and function space. The cost to implement CI/TY is approximately $25,000 and is payable to us. The ongoing cost of CI/TY is covered by the Program Services Contribution.
- (3) Guest Experience Platform. EMPOWER: Guest Experiences software ("GxP") and EMPOWER: Guest Experiences Reservations Add-On License are required as part of Marriott's guest experience platform. GxP is a cloud-based software that enables hotels to track and process mobile guest service requests and chats, as well as pre-arrival planning and guest complaints. The software also tracks guests' preferences during their stays at Company Brand Hotels and makes such information available to your hotel. The EMPOWER: Guest Experiences Reservations Add-On Licens
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to the 2025 Delta Hotels By Marriott Franchise Disclosure Document, franchisees must use the Point-of-Sale (POS) system that Delta Hotels By Marriott designates. This POS system is integrated with the property management system and is used for various sales outlets within the hotel, including food and beverage, retail, spa, and golf. Installation and training for the POS system will be conducted by an approved vendor, with the cost borne by the franchisee.
The implementation cost for the POS system is estimated to range from $40,000 to $130,000 for a typical Delta Hotels By Marriott location with three to five workstations. Franchisees also incur ongoing costs, including a charge of $17 to $30 per month per POS workstation for patching services. Additionally, franchisees must pay Oracle directly a fee of $379 per month for each additional POS system terminal. The ongoing Marriott maintenance and support fees are covered by the Program Services Contribution.
Delta Hotels By Marriott retains the authority to modify the designated POS system, and franchisees are obligated to adopt any required updates, upgrades, or replacements. This ensures that all locations operate with a standardized system, facilitating efficient operations and data management across the brand. The Electronic Systems License Agreement in Exhibit C and any required maintenance contracts with third-party vendors further govern the use and maintenance of the POS system.