How often must the PMS server(s) be updated or replaced for Delta Hotels By Marriott?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
You must install our two-way interface to the PMS, and, depending on the types and quantities of PCs, terminals, and printers in the hotel, there could be additional equipment purchases. The PMS server(s) must be updated or replaced every four years, or as needed to meet evolving application requirements.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, the PMS server(s) must be updated or replaced every four years, or as needed to meet evolving application requirements. This means that franchisees should anticipate budgeting for these updates or replacements at least every four years to maintain system functionality and compliance.
Delta Hotels By Marriott also requires franchisees to use a designated property management system (PMS) for front office, back-of-the-house, and other hotel operations. The cost to implement the PMS for a 250-guestroom Delta hotel is estimated to range from $106,000 to $198,000. The ongoing Marriott support costs of the PMS are covered by the Program Services Contribution.
Furthermore, Delta Hotels By Marriott may require migration to cloud-based technologies in lieu of hardware-based systems. Devices that are at the end of life, particularly those for which security patches are no longer available, may be disconnected from the Marriott Network or have connectivity to business-critical applications restricted. There is no contractual limitation on the frequency or cost of the obligation to update, upgrade, or replace electronic systems.