How does Delta Hotels By Marriott make available the standards for operating hotels in the system?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
- (8) Make available our manuals, procedures, systems, guides, programs (including our quality assurance program), requirements, directives, specifications, design criteria, and such other information and initiatives for operating hotels in the system (the "standards") to you through our electronic systems or in such other manner we deem appropriate (Franchise Agreement – Section 10.1).
The standards are confidential and are our property.
We may change the standards at any time.
We have included a reference to certain standards and resources for your information at Exhibit K.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, Delta Hotels By Marriott makes its standards for operating hotels in the system available to franchisees through electronic systems or in any other manner they deem appropriate. These standards encompass manuals, procedures, systems, guides, programs (including the quality assurance program), requirements, directives, specifications, design criteria, and other information and initiatives.
The standards provided by Delta Hotels By Marriott are considered confidential and remain the property of the franchisor. This means franchisees are entrusted with sensitive information critical to maintaining brand consistency and quality, but they cannot disclose or use it outside the scope of the franchise agreement.
Delta Hotels By Marriott retains the right to change these standards at any time, allowing them to adapt to market changes, customer expectations, and operational improvements. Franchisees must stay informed of these changes and implement them to remain compliant with the franchise agreement. Exhibit K of the FDD includes a reference to certain standards and resources for informational purposes.