Where does the Functional Operations Training for Delta Hotels By Marriott take place?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
(6) Provide hotel staff with on-site training or training tools necessary for operating system hotels (Franchise Agreement – Section 9).
(5) Offer certain training programs for the hotel's or your management personnel (Franchise Agreement – Section 9.1). We may charge tuition, fees, or reimbursements for some or all of these training programs (Franchise Agreement – Sections 3.3 and 9.1).
If any hotel operated by you, your affiliate(s), or your management company is placed in the Red Zone in any quality assurance tracking period, we may require you to participate in an Audit Program/GSS Improvement program and pay our then-current fee, presently $20,000 for up to 10 participants, plus $10,000 for up to an additional 10 participants. Designed to take place over approximately nine months, the Audit Program/GSS Improvement program will consist of additional training on brand standards, inperson meetings and webinars, and non-accountable audits for each applicable Company Brand Hotel, at your expense. If the training is not successfully completed, you will be required to hire a third-party management company consented to by us to operate the hotels. The requirement to participate in the Audit Program/GSS Improvement program is in addition to any other rights or remedies we may have under the franchise agreements or applicable law.
If your hotel has a residential, condominium, or multi-family component, your director of residences (residential leader) must attend a five-day residential on-boarding training session. The charge is $2,000 per participant for this training, in addition you are responsible for your trainees' travel and living expenses. We estimate your travel costs will be $1,500 but may vary depending on the actual travel costs and number of attendees. You may also choose to participate in our regional or global residential training meetings, at your cost.
We have implemented a learning and development bundle that covers the cost of certain required training programs, including the cost of the technology to deliver, provide access, and verify the completion of required training. The cost of the bundle ranges from approximately $5.00 to $7.00 per residential, condominium, or multi-family rental unit per year. The learning bundle charge and the training programs it covers may be merged, modified, discontinued, or otherwise changed at any time. We will not be the trustee of, and will have no fiduciary duty to you for, the learning bundle charge.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to the 2025 FDD, Delta Hotels By Marriott provides hotel staff with on-site training or training tools necessary for operating system hotels. This means that the training can occur at the franchisee's hotel location.
Delta Hotels By Marriott also offers certain training programs for the hotel's or the franchisee's management personnel. These programs may incur tuition, fees, or reimbursements. Additionally, if a hotel operated by the franchisee, its affiliates, or its management company is placed in the Red Zone in any quality assurance tracking period, Delta Hotels By Marriott may require participation in an Audit Program/GSS Improvement program. This program, designed to take place over approximately nine months, includes additional training on brand standards, in-person meetings, webinars, and non-accountable audits. The fee for this program is currently $20,000 for up to 10 participants, plus $10,000 for up to an additional 10 participants, with all expenses borne by the franchisee.
For hotels with residential, condominium, or multi-family components, the director of residences (residential leader) must attend a five-day residential on-boarding training session. The charge for this training is $2,000 per participant, in addition to the trainee's travel and living expenses, estimated at $1,500 but varying based on actual costs and the number of attendees. Franchisees may also opt to participate in regional or global residential training meetings at their own cost. Delta Hotels By Marriott has also implemented a learning and development bundle, costing approximately $5.00 to $7.00 per residential, condominium, or multi-family rental unit per year, covering the cost of certain required training programs and the technology to deliver, provide access, and verify completion of the training.