What are Delta Hotels By Marriott franchisees required to install and maintain for hotel devices?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
guestroom inventory management system that provides forecasting tools and makes inventory recommendations. The reservation system and yield management system will interface with your hotel's PMS. The initial costs associated with the reservation system and yield management system are included
in the PMS system costs described above. The ongoing costs of the reservation system and yield management system are covered by the Program Services Contribution.
(6) Marriott Communications Network ("MCN") and Property Network Standards. In order to securely connect to Marriott business applications and services that are hosted off-property, a connection to the Marriott Communications Network (MCN) is required. A Marriott router installed at your hotel provides end-to-end encryption to the MCN. All hotels are required to have primary and failover internet connections for MCN connectivity, for which you are strongly encouraged to use Marriottapproved Internet Service Providers (ISP). A secondary internet connection for MCN connectivity is recommended to maintain full connectivity in the event the primary internet connection fails; the required failover connection only provides connectivity to critical Marriott applications. The ongoing Marriott support charge for MCN connectivity (including Marriott router) is covered by your Program Services Contribution. The internet connection costs are payable directly to third-party vendors.
You must also install and maintain a franchisee-managed network ("FMN") for hotel devices. The cost to implement an FMN will range from approximately $25,000 to $30,000. We cannot estimate the ongoing cost of the FMN because the cost will vary depending on the vendor you choose and the services rendered. Marriott will not access, control or manage the FMN.
An on-property Wi-Fi network for the benefit of the hotel and guests is also required. The estimated cost to implement a Wi-Fi network meeting our Global Property Network Standards (GPNS) ranges from approximately $650 to $1,000 per guestroom. The ongoing cost of the Wi-Fi network is estimated to be approximately $2.50 to $8.50 per month per guestroom. These amounts are payable directly to approved third-party vendors (i.e., LAN Service Provider (LSP)). More information about GPNS is available on Marriott Global Source (keyword search: GPNS). Marriott generally requires the Wi-Fi network to be upgraded or replaced every three to five years.
Minimum bandwidth requirements for the entire Hotel are based on room count, the number of optional services subscribed to by the hotel and the number of users of those applications. Primary and secondary internet connections can be shared across Marriott, Franchise and guest networks. Hotel-specific bandwidth recommendations are available on Marriott Global Source (keyword search: Minimum Bandwidth Standards). Additional fiber optic networking and cellular augmentation (e.g., distributed antenna systems) are available from third-party vendors at an additional cost and may be required in certain circumstances.
All network hardware is required to be replaced prior to reaching the manufacturer's End of Life (EOL) date.
In connection with the MCN, franchisees must retain a third-party managed service provider (MSP) to support IT infrastructure, assist in cyber security incidents, ransomware detection, and endpoint security response, and manage pressing compliance and IT risk management situations. We anticipate that the cost to engage an MSP will be approximately $4,000. Your ongoing costs will vary depending on the MSP you choose and the services that they provide.
(7) Continent Field Support. All devices connected to the MCN must be enrolled in the Continent Field Support program. Continent Field Support provides hotels with a centralized point of contact for support relating to the MCN, PMS, POS, and other required systems and infrastructure. The cost of Continent Field Support is $7.34 to $13.75 per month per device. The Program Services Contribution covers the cost of Continent Field Support for approximately 12 devices. We may assess this charge for additional devices on a per user, per- hotel, or other basis in the future.
- (8) Digital Guest Services.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, franchisees must install and maintain a franchisee-managed network (FMN) for hotel devices. The cost to implement the FMN ranges from approximately $25,000 to $30,000. The ongoing cost of the FMN is not specified because it varies depending on the vendor chosen and the services rendered. Delta Hotels By Marriott will not access, control, or manage the FMN.
Delta Hotels By Marriott also requires an on-property Wi-Fi network for the benefit of the hotel and its guests. The estimated cost to implement a Wi-Fi network meeting their Global Property Network Standards (GPNS) ranges from approximately $650 to $1,000 per guestroom. The ongoing cost of the Wi-Fi network is estimated to be approximately $2.50 to $8.50 per month per guestroom, payable directly to approved third-party vendors (i.e., LAN Service Provider (LSP)). Marriott generally requires the Wi-Fi network to be upgraded or replaced every three to five years. All network hardware is required to be replaced prior to reaching the manufacturer's End of Life (EOL) date.
In connection with the MCN, Delta Hotels By Marriott franchisees must retain a third-party managed service provider (MSP) to support IT infrastructure, assist in cyber security incidents, ransomware detection, and endpoint security response, and manage pressing compliance and IT risk management situations. The estimated cost to engage an MSP will be approximately $4,000, with ongoing costs varying depending on the MSP chosen and the services they provide. Franchisees must also obtain the computer and other electronic systems, and related infrastructure, that Delta Hotels By Marriott requires and maintain them in a secure and vendor-supportable state, installing and using the required updates, upgrades, and replacements to designated systems.