When must a Delta Hotels By Marriott franchisee honor prices, rates, or discounts?

According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, a franchisee must honor prices, rates, and discounts under specific circumstances related to the reservation system. The franchisee is responsible for setting their own prices and rates for guestrooms and other services, including those listed in the reservation system. However, Delta Hotels By Marriott requires the franchisee to honor any prices, rates, or discounts that are displayed in the reservation system or elsewhere.

This obligation extends to all reservations made through the reservation system or otherwise confirmed. A Delta Hotels By Marriott franchisee cannot charge a hotel guest a higher rate than what is specified in the reservation system or in the reservation confirmation or contract if the reservation was not made through the system. This ensures that guests receive the prices they were originally quoted, maintaining customer satisfaction and trust in the brand.

Furthermore, the Delta Hotels By Marriott franchisee must also honor all pricing and terms for any other product or service offered in connection with the hotel. This requirement ensures consistency and transparency in pricing across all offerings, preventing potential disputes and reinforcing the brand's reputation for reliability. This policy helps maintain a consistent customer experience and protects the integrity of the Delta Hotels By Marriott brand.