Where does the Ethics + Integrity Training for Delta Hotels By Marriott take place?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
R. Alternately, if we determine that you are qualified to operate a hotel, but are unfamiliar with the system, we may require you to participate in the Franchisee OnBoarding for New Development program ("FOND") for new build-hotels or the Above-Property Immersion ("API") program for existing Company Brand Hotels, through which we provide additional self-paced, web-based training on the use of Marriott programs, systems, and services. You must pay our then-current enrollment fee, presently $20,000 for FOND and API. The ranges above exclude, and you must pay for the cost of, travel, meal and lodging expenses incurred by you and your designated attendees to complete training programs that are not conducted on site, such as Executive Orientation and, FITM.
Franchisees that participate in FITM, FOND, FITM-R, or API must also undergo one nonaccountable brand standard audit and, for a period of two years, participate in the Revenue Management Advisory Services program, the Customer Engagement Center Property Support Services program, our Digital Marketing program, and the sales programs we specify, at an additional cost. If you do not complete these programs by the time frame specified by us, you may: (a) incur additional fees and charges; (b) be required to retain an approved third-party management company to operate the hotel; and (c) be required to take other action steps. There may be changes to the program and the cost.
If any hotel operated by you, your affiliate(s), or your management company is placed in the Red Zone in any quality assurance tracking period, we may require you to participate in an Audit Program/GSS Improvement program and pay our then-current fee, presently $20,000 for up to 10 participants, plus $10,000 for up to an additional 10 participants.
Source: Item 10 — FINANCING (FDD pages 82–101)
What This Means (2025 FDD)
Based on the 2025 Franchise Disclosure Document, the specific location for Ethics + Integrity Training for Delta Hotels By Marriott is not explicitly detailed. However, the FDD does mention several training programs that franchisees and their personnel may be required or choose to attend.
For instance, new franchisees may need to participate in the Franchisee Introduction to Marriott program (FITM) or the Franchisee OnBoarding for New Development program (FOND). These programs include executive-level in-person meetings and self-paced, web-based training. Similarly, if a Delta Hotels By Marriott hotel is placed in the Red Zone for quality assurance, the franchisee may be required to participate in an Audit Program/GSS Improvement program, which includes in-person meetings and webinars. The residential training for hotels with residential components is another example of in-person training.
While the FDD does not specify where the Ethics + Integrity Training takes place, it does indicate that training can occur through a combination of on-site training at the hotel, at designated offices, in-person meetings, and web-based training. A prospective franchisee should inquire with Delta Hotels By Marriott about the specific format and location of the Ethics + Integrity Training to fully understand the training requirements and associated costs.