In the context of a Delta Hotels By Marriott franchise, what is the role of MIF, L.L.C. ('Marriott')?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
| | proposed franchise sale. | | | law. | | | Applicable state law may require Marriott to provide this disclosure document to you earlier than required by federal | | | | | | particular state. | | Marriott authorizes the respective state agencies identified on Exhibit F to receive service of process for it in the | | | | | | | | If Marriott does not deliver this disclosure document on time or if it contains a false or misleading statement, or a | | | | | | | | material omission, a violation of federal law and state law may have occurred and should be reported to the Federal | | | | | | | | Trade Commission, Washington, D.C. 20580, and the applicable state agency identified on Exhibit G. | | | | | | this receipt) | | Issuance Date: March 31, 2025 (effective dates in the franchise registration states are as noted immediately before | | | |
such site visits and the Goods ordered by Marriott for the Hotel, regardless of whether the parties enter into a franchise agreement. Such payment shall be due and payable to Marriott within 30 days of Franchisee's receipt of an invoice from Marriott.
Nothing in this Letter Agreement will be construed as an obligation by Marriott to grant a franchise to Franchisee for the Hotel, authorization to use any of the Goods, or authorization to advertise or present the Hotel as a member (or future member) of the [Autograph Collection] [Delta] [Le Méridien] [[JW] Marriott] [Renaissance] [Sheraton] [The Luxury Collection] [Tribute Portfolio] [Westin] Hotel System. Such franchise and authorizations will only be granted pursuant to a signed franchise agreement between Franchisee and Marriott.
Marriott International, Inc. or its affiliates ("Marriott") agrees to provide the following Customer Engagement Center Property Support Services (collectively, the "Services") for the benefit of the Hotel:
- A. Marriott will handle calls for the Hotel received at the Hotel to make Hotel reservations and will complete the process relating to a booking (the "CEC PSS Calls").
- B. Upon request, provide services such as data input relating to e-mail, queues, group housing functions and online travel agent manual processing, as required, at rates determined by Marriott.
C. Dedicated Telephone Line:
Upon execution of this Agreement, Marriott shall provide a dedicated telephone line with CEC PSS for the Hotel. By using this number, the CEC team will be able to recognize the caller as a customer for the Hotel because the hotel MARSHA code will be displayed on CEC telephones. Participant must advise its switchboard operators and program the number into the Hotel's switchboard where appropriate.
Hotel shall pay for the telecom costs relating to installation, line rental, and Line usage where relevant.
Source: Item 6 — Obligations of Franchisee.** Franchisee agrees to the following: (FDD pages 363–513)
What This Means (2025 FDD)
According to the 2025 Delta Hotels By Marriott Franchise Disclosure Document, MIF, L.L.C., referred to as "Marriott", plays a crucial role in the franchise process. Marriott is the entity that offers the Delta Hotels By Marriott franchise. If Marriott offers a franchise, it must provide the disclosure document to the prospective franchisee at least 14 calendar days before the franchisee signs a binding agreement or makes any payment to Marriott or its affiliates related to the franchise sale. This ensures that potential franchisees have adequate time to review the FDD and make informed decisions. Marriott also authorizes state agencies to receive service of process on its behalf. Marriott's responsibilities extend to ensuring the FDD's accuracy and timeliness, as failure to deliver the document on time or inclusion of false or misleading information could result in legal violations. Marriott also handles site visits and orders goods for the hotel, for which the franchisee is obligated to pay within 30 days of receiving an invoice from Marriott.
Marriott's role also includes providing Customer Engagement Center Property Support Services. Marriott will handle calls for the Hotel received at the Hotel to make Hotel reservations and will complete the process relating to a booking. Upon request, Marriott will provide services such as data input relating to e-mail, queues, group housing functions and online travel agent manual processing, as required, at rates determined by Marriott. Marriott shall provide a dedicated telephone line with CEC PSS for the Hotel.
However, the FDD clarifies that the agreement to conduct site visits or order goods does not obligate Marriott to grant a Delta Hotels By Marriott franchise. The franchise and authorizations are only granted after a signed franchise agreement between the franchisee and Marriott. This distinction is important for prospective franchisees to understand, as initial interactions and payments do not guarantee the approval of a franchise.