What compliance standards must a Delta Hotels By Marriott franchisee ensure the Hotel meets?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
hisor of any such event of which it becomes aware together with such additional information that Franchisor may reasonably request. Based on these changed circumstances, Franchisor may require Franchisee to terminate its agreement with such Management Company and retain a replacement management company that will be subject to Franchisor's consent. After Franchisor receives such notice and any such additional information Franchisor reasonably requests, Franchisor will respond to Franchisee within 30 days.
8.2 Employees.
- A. Hotel Staffing. Franchisee will ensure that suitable qualified individuals are employed at the Hotel sufficient to staff the Hotel. Managers at the Hotel will devote their full time to the management and operation of the Hotel and supervision of employees.
- B. Hotel Employment Matters. All employment decisions at the Hotel will be made solely by Franchisee or the Management Company. Franchisor does not direct or control the employment policies or decisions for the Hotel. All employees at the Hotel are solely employees of Franchisee or the Management Company, not Franchisor, and neither Franchisee nor the Management Company is Franchisor's agent for any purpose with regard to Hotel employees. Franchisee or the Management Company will promptly inform Franchisor whenever it hires a general manager.
- C. Communication with Managers and Management Company. Franchisor may communicate directly with the managers at the Hotel and the Management Company about day-to-day operations of the Hotel and Franchisor may rely on such statements of the managers and Management Company. Such communications will not affect the requirements of Section 25 or Section 27.7. Franchisor will under no circumstances direct or control such Hotel operations.
8.3 Compliance with the Standards.
- A. Required Activities. Franchisee will: (i) operate the Hotel at all times in compliance with the Standards; (ii) fully participate in the Quality Assurance Program and all mandatory programs for System Hotels (which may require providing complimentary guestrooms and refunds); (iii) offer all guest services required for System Hotels (which may include complimentary services); (iv) make all payments due in accordance with the terms of all contracts and invoices related to the Hotel, except for payments that are disputed in good faith; and (v) provide all food and beverage service in the Hotel in compliance with the Standards and Applicable Law,.
- B. Prohibited Activities. Except as permitted in the Standards, Franchisee will not, without Franchisor's prior approval: (i) knowingly permit gambling to take place at the Hotel or use the Hotel for any casino, lottery, or other type of gaming activities, or directly or indirectly associate with any gaming activity; (ii) knowingly permit adult entertainment activities at the Hotel; or (iii) sell, display or use in the Hotel any vending machines, honor bars, video or other entertainment devices or similar products. Franchisee will not take any action that may result in the establishment of a landlord/tenant relationship with any Hotel guest under Applicable Law or that may cause Franchisor or any of its Affiliates to become a real estate agent or broker under Applicable Law.
- C. Inspection Rights.
Source: Item 23 — RECEIPTS (FDD pages 134–251)
What This Means (2025 FDD)
According to the 2025 FDD, a Delta Hotels By Marriott franchisee must ensure the hotel complies with several standards and applicable laws. The franchisee must operate the hotel in compliance with the standards set by Delta Hotels By Marriott, which are essential for maintaining uniform quality and guest service across all System Hotels. These standards are made available to the franchisee through electronic systems or other methods deemed appropriate by Delta Hotels By Marriott and remain the sole property of Delta Hotels By Marriott and its affiliates.
Delta Hotels By Marriott has the right to modify these standards, including materially changing, adding, or deleting elements. Modifications may be made for all System Hotels or specific categories, and the costs associated with these modifications can be allocated among the hotels on a fair and consistent basis. The franchisee is also responsible for complying with all applicable laws and obtaining all necessary permits, certificates, and licenses required to operate the hotel.
During the construction and renovation phases, the franchisee must adhere to the Design Criteria established by Delta Hotels By Marriott, ensuring that all plans comply with these criteria and applicable laws, including accessibility requirements. Delta Hotels By Marriott representatives may visit the job site to observe the work, and the franchisee must correct any deficiencies or discrepancies identified. Before opening the hotel as a Delta Hotels By Marriott, the franchisee must complete the hotel in accordance with the Plans, Standards, and Marriott Agreements, as determined by Delta Hotels By Marriott. This includes obtaining necessary certifications, installing all required items and equipment, and ensuring that the hotel's fire protection and life safety systems comply with Delta Hotels By Marriott's standards.