Are CEC PSS rates for Delta Hotels By Marriott franchisees adjusted annually?
Delta_Hotels_By_Marriott Franchise · 2025 FDDAnswer from 2025 FDD Document
| TYPE OF FEE | AMOUNT | DUE DATE* | REMARKS |
|---|---|---|---|
| Accounting Audit | The amount of the underpayment plus interest if an audit reveals an underpayment | On demand | If an audit reveals an underpayment of 5% or more, or if an audit reveals that accounting procedures are insufficient to accurately determine payments due, then you must reimburse us for all costs in connection with the audit. |
| Interest on Overdue Amounts | Lesser of 18% per year or maximum interest rate permitted by law | On demand | Interest accrues from the due date until the overdue amount is paid. |
| Costs and Attorneys’ Fees | Varies | On demand | Payable to us if you do not comply with the franchise agreement or related agreements. |
| mCredit Customer Credit Reference Reports | $12 per report | On demand | mCredit is an optional credit reference tool that provides payment history on corporate customers who have been direct- billed for meetings and events. |
| American Hotel and Lodging Association (AH&LA) 17 | $4.50 per guestroom per year | On demand | This is an optional membership in AH&LA, which provides advocacy, industry communications, and professional education. |
| Franchisee Associate Job | $135 per Marriott.com job | On demand | This is an optional service. |
| Postings | posting | ||
| GM Awards | $300 to $1,500 per hotel per year | On demand | This charge is for the annual global general managers awards. It is charged to all hotels open for the full year for which the awards are given. |
| Franchise Operations Support Resources | Varies; approximately $400 to $1,500 per day per employee, depending on the experience and area of expertise of the employee | On demand | This is an optional service. Upon your request we will provide to your hotel, on a temporary basis, operations personnel who are part of a “task force” to assist with vacancies or short-term staffing needs. You must execute a service agreement to use this service (see Exhibit L). |
| BT Room Nights Reserved During the | Monthly BT Booking Charge* | ||
| Immediately Preceding Calendar Year | |||
| 0 - 400 | $126.69 | ||
| 401 - 1,300 | $212.89 | ||
| 1,301 + | $300.14 | ||
| TYPE OF FEE | AMOUNT 2025, the fee is estimated to be as follows (subject to periodic true-ups as set forth in your CEC PSS Agreement): $2.65 to $2.80 per call for non-resort hotels; plus. $4.25 to $4.45 per call for resort hotels requesting enhanced services from a specialized resort team, as provided in your CEC PSS Agreement); plus. $41.70 to $43.80 per hour for other PSS. | DUE DATE* | REMARKS CECs for processing. If you participate in CEC PSS, you must comply with our then-current call forwarding guidelines. You will be charged these amounts for all calls processed by our CECs that were forwarded by the hotel. CEC PSS rates are adjusted annually and may be computed on a different bas |
Source: Item 1 — Fees for Other Services (FDD pages 39–71)
What This Means (2025 FDD)
According to Delta Hotels By Marriott's 2025 Franchise Disclosure Document, the Centralized Enrollment Center Program Services and Support (CEC PSS) rates are adjusted annually. The rates for 2025 are estimated to be $2.65 to $2.80 per call for non-resort hotels. For resort hotels requesting enhanced services from a specialized resort team, the rate is $4.25 to $4.45 per call. Additionally, there is an hourly rate of $41.70 to $43.80 for other PSS.
Delta Hotels By Marriott franchisees participating in CEC PSS must adhere to the franchisor's call forwarding guidelines. Franchisees will be charged for all calls processed by the CEC that were forwarded by the hotel. The FDD specifies that the CEC PSS rates are subject to periodic true-ups as outlined in the CEC PSS Agreement.
This annual adjustment of rates means that franchisees should anticipate potential changes in their call center service costs each year. It is important for prospective franchisees to carefully review the CEC PSS Agreement to fully understand how these rates are calculated and adjusted, and to factor these potential changes into their financial planning. Understanding the terms of the CEC PSS Agreement is crucial for managing operational costs effectively.