Under what condition will Del Taco provide Support Services to the Licensee?
Del_Taco Franchise · 2025 FDDAnswer from 2025 FDD Document
Support Services. Del Taco shall provide Support Services to Licensee, including the Covered Services and any Billable Services required by Del Taco), if Licensee is unable to obtain the services of an Approved Vendor for the Software and the Covered Equipment pursuant to Del Taco's standards, which may change from time to time. Licensee may request Support Services by calling the Del Taco Help Desk at (949) 462-7499.
Covered Equipment. In order to facilitate the Support Services, Licensee agrees to operate the Covered Equipment in accordance with Del Taco's and the manufacturer's instructions.
Billable Services. Del Taco may perform the following types of on-site service: (i) computer and software install; (ii) computer and software upgrades; and (iii) on-site troubleshooting and repairs. Licensee shall pay the Billable Services Fees applicable for any Billable Services performed by Del Taco at a Licensed Restaurant and any costs of travel for a Del Taco representative to arrive at Licensee's Restaurant(s) as further described in Article 7.4.
Additional Services. As part of the Covered Services, Del Taco shall install menu changes and price updates on the Licensee's personal computer on a periodic basis, as reasonably requested by the Licensee. Del Taco shall not provide any Additional Services with respect to alternate concepts or products not a part of the standard Del Taco Restaurant system unless approved in writing by Del Taco.
Source: Item 23 — RECEIPTS (FDD pages 59–325)
What This Means (2025 FDD)
According to Del Taco's 2025 Franchise Disclosure Document, Del Taco will provide Support Services to a Licensee if the Licensee is unable to obtain the services of an Approved Vendor for the Software and the Covered Equipment, pursuant to Del Taco's standards, which may change from time to time. Licensees can request these support services by calling the Del Taco Help Desk.
Del Taco's Support Services include both Covered Services and Billable Services. Covered Services include 24-hour telephonic help desk support for the software and covered equipment, available 365 days a year. Billable Services include on-site services such as computer and software installation, upgrades, troubleshooting, and repairs. Licensees are responsible for paying the applicable Billable Services Fees for any Billable Services performed by Del Taco at a Licensed Restaurant, as well as the costs of travel for a Del Taco representative to arrive at the Licensee's Restaurant(s).
Licensees must operate the Covered Equipment according to Del Taco's and the manufacturer's instructions to facilitate the Support Services. Additionally, Del Taco will install menu changes and price updates on the Licensee's personal computer periodically, as reasonably requested by the Licensee. Del Taco will not provide any Additional Services for alternate concepts or products that are not part of the standard Del Taco Restaurant system unless approved in writing by Del Taco.