What standards of conduct must a Del Taco franchisee adhere to in dealings with customers, suppliers, and the public?
Del_Taco Franchise · 2025 FDDAnswer from 2025 FDD Document
occupational hazards and health, workers' compensation insurance, unemployment insurance and withholding and payment of federal and state income taxes, social security taxes and sales taxes. All advertising and promotion by Franchisee shall be factually accurate and conform to the highest standards of ethical advertising. Franchisee shall in all dealings with its customers, suppliers and the public adhere to the highest standards of honesty, integrity, fair dealing and ethical conduct, and shall comply with all consumer protection and unfair competition laws and regulations.
Source: Item 22 — CONTRACTS (FDD pages 58–59)
What This Means (2025 FDD)
According to Del Taco's 2025 Franchise Disclosure Document, franchisees must adhere to specific standards of conduct in their business dealings. In all interactions with customers, suppliers, and the public, franchisees must maintain the highest standards of honesty, integrity, fair dealing, and ethical conduct. They must also comply with all consumer protection and unfair competition laws and regulations.
This means a Del Taco franchisee is expected to operate with transparency and fairness. They cannot engage in deceptive practices or mislead customers or suppliers. Compliance with consumer protection laws ensures that franchisees provide accurate information about their products and services and handle customer complaints fairly. Adhering to these standards helps maintain the reputation of the Del Taco brand and fosters trust with the community.
Furthermore, franchisees must avoid any business or advertising practices that could harm Del Taco's business or the goodwill associated with its trademarks. This includes ensuring that all advertising is factually accurate and ethical. By maintaining these standards, Del Taco aims to ensure a consistent and positive brand image across all franchise locations, protecting both the franchisor's and the franchisees' investments.