What is the role of the 'Designated Contact' at each Del Taco Licensed Restaurant, and how are they identified?
Del_Taco Franchise · 2025 FDDAnswer from 2025 FDD Document
Del Taco will provide one copy of the Documentation to Licensee's Designated Contact for each Licensed Restaurant.
Del Taco shall provide one half-day of initial training to Licensee's Designated Contact for each Licensed Restaurant. The initial training will be held at Del Taco's corporate headquarters in Lake Forest, California. Del Taco does not charge a tuition fee for this initial training, however, Licensee will
be required to pay all travel, living and other expenses incurred by its employees while attending the training. Del Taco will provide the initial training to additional management employees at Licensee's request. Within 30 days from the date of receipt of an invoice, Licensee shall pay a tuition fee as established by Del Taco from time to time for training any additional personnel. Licensee will be required to pay all travel, living and other expenses incurred by its additional personnel while attending the initial training.
Licensee's dedicated data lines for each Licensed Restaurant are identified in the appendices.
Source: Item 23 — RECEIPTS (FDD pages 59–325)
What This Means (2025 FDD)
According to Del Taco's 2025 Franchise Disclosure Document, each licensed restaurant has a 'Designated Contact' who plays a key role in software and system-related matters. Del Taco provides one copy of the software documentation to the Licensee's Designated Contact for each Licensed Restaurant.
Del Taco provides initial training to the Designated Contact for each licensed restaurant. This training, lasting one half-day, is held at Del Taco's corporate headquarters in Lake Forest, California. While there is no tuition fee for this initial training, the licensee is responsible for covering all travel, living, and other expenses incurred by their employees while attending.
The FDD states that the dedicated data lines for each of the Licensee's Del Taco restaurants are identified in the appendices of the agreement. This suggests that the 'Designated Contact' is likely the main point of contact for software-related communications, training, and system setup for each Del Taco location.