What 'Covered Services' does Del Taco provide, and what are the hours of availability?

According to Del Taco's 2025 Franchise Disclosure Document, 'Covered Services' consist of 24-hour telephonic Help Desk support for the Software and the Covered Equipment, available 365 days a year. This means that Del Taco franchisees can access technical assistance at any time, day or night, for issues related to the software and equipment specified in their franchise agreement.

This support is crucial for ensuring smooth operations, as any technical difficulties can be addressed promptly. The 24/7 availability is particularly beneficial for restaurants that operate during extended hours or face unexpected issues outside of normal business times.

Del Taco also offers 'Billable Services' for on-site support, such as computer and software installations, upgrades, and troubleshooting, but these are separate from the 'Covered Services' included in the Support Services Fee. Franchisees should understand the distinction between these services to manage their operational costs effectively. The availability of 24/7 Help Desk support is a valuable resource that Del Taco provides to its franchisees.