Who is responsible for scheduling patient appointments and responding to patient inquiries for a Degree Wellness Studio?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
(c) Developing and implementing a business plan for the Studio and managing the operational workflow of the Studio business, specifically, scheduling patient appointments and responding to patient inquiries, determining fees charged for the provision of supplies and devices to patients, assisting the Licensed Provider in the billing and the collection of fees payable for Licensed Provider's provision of the Studio Services, devices, and supplies to patients pursuant to Section 3.1(c), arranging for participation in discount medical plan organizations, including collection of fees from third-party payors, and maintaining patient records, including the confidentiality thereof, under the direction of Licensed Provider, pursuant to Section 3.1(d) below;
(d) Providing office management for the Studio, including purchasing supplies (including office, health and wellness supplies), computer and peripherals, practice management software, off-the-shelf software, general secretarial services, answering telephones and responding to emails and facsimiles, and procuring uniforms;
(e) Hiring, training, scheduling, supervising and managing all administrative and office staff of the Studio Management Business and the Studio, as applicable, and ensuring that the Studio Management Business and Studio business are sufficiently and adequately staffed; provided, however, that Licensed Provider, and not Management Company, shall be solely responsible for assigning and supervising staff for purposes of providing the Studio Services;
Source: Item 20 — OUTLETS AND FRANCHISEE INFORMATION (FDD pages 63–66)
What This Means (2025 FDD)
According to Degree Wellness's 2025 Franchise Disclosure Document, the Management Company is responsible for scheduling patient appointments and responding to patient inquiries for a Degree Wellness Studio. The Management Company also develops and implements a business plan for the studio and manages the operational workflow of the studio business.
In addition to scheduling and responding to inquiries, the Management Company determines fees charged for the provision of supplies and devices to patients. They also assist the Licensed Provider in billing and the collection of fees payable for the Licensed Provider's services, devices, and supplies. The Management Company arranges for participation in discount medical plan organizations, including the collection of fees from third-party payors.
The Management Company also maintains patient records, including ensuring their confidentiality, under the direction of the Licensed Provider. They handle office management tasks such as purchasing supplies, managing computer systems and software, providing secretarial services, answering phones, and procuring uniforms. The Management Company is also responsible for hiring, training, scheduling, supervising, and managing all administrative and office staff of both the Studio Management Business and the Studio, ensuring adequate staffing.