What responsibilities does a Degree Wellness franchisee have regarding the acquisition, operation, maintenance, repairing, and upgrading of their Computer System?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
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- However, the estimated annual expense in maintaining or replacing your computer system is $355 per year.
You will have sole responsibility for: (1) the acquisition, operation, maintenance, repairing and upgrading of your Computer System; (2) the manner in which your Computer System interfaces with our computer system and those of other third parties; and (3) any and all consequences that may arise if your Computer System is not properly operated, maintained and upgraded. Unless otherwise provided, we and are affiliates will have no responsibilities for these items.
We will have independent, unlimited access to the information the Computer System generates, stores and tracks, including any information pertaining to your gross revenues and all other information stored by the Computer System. There are no limitations on our ability to access the information and data. Client related health information may be protected by HIPPA if franchisees became covered entities.
EXHIBIT D
OPERATIONS MANUAL TABLE OF CONTENTS
Degree Wellness Confidential Franchise Operations Manual Table of Contents
| Pages: | ||
|---|---|---|
| Section A: Preface | ||
| How to Use This Manual | ||
| Confidentiality Reminder | ||
| Welcome | ||
| Our Mission | ||
| Our Passion | ||
| Our Culture | ||
| Section B: Signature Services | ••••• | |
| Cold Services | ||
| Heat & Light Services | ||
| Other Services | ||
| Injectables |
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 32–42)
What This Means (2025 FDD)
According to Degree Wellness's 2025 Franchise Disclosure Document, franchisees are solely responsible for the Computer System. This includes its acquisition, operation, maintenance, repairs, and upgrades. The franchisee is also responsible for how their Computer System interfaces with Degree Wellness's system and those of other third parties. Any consequences arising from improper operation, maintenance, or upgrades are also the franchisee's responsibility. Degree Wellness and its affiliates bear no responsibility for these aspects unless otherwise stated.
Degree Wellness requires franchisees to purchase and use a designated Computer System, including hardware, software, and a billing system. Franchisees must acquire these from suppliers specified by Degree Wellness, which may include Degree Wellness itself or its affiliates. The Computer System will manage customer information, accounting, billing, and credit card data. Degree Wellness may modify the Computer System's specifications and components periodically, potentially requiring franchisees to purchase or license new hardware or software and obtain related services.
The Franchise Agreement does not limit the frequency or cost of these changes, improvements, upgrades, or updates, and Degree Wellness is not obligated to reimburse franchisees for these costs. Franchisees must implement designated Computer System components within 60 days of receiving notice from Degree Wellness and ensure the system functions correctly after modifications. Degree Wellness retains independent and unlimited access to all information generated, stored, and tracked by the Computer System, including gross revenues and other stored data. Client-related health information may be protected by HIPPA if franchisees become covered entities.