What are the obligations of a Degree Wellness franchisee regarding the protection of customer data and privacy (Item 9), considering the computer systems and software requirements outlined in Item 8?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
You will have sole responsibility for: (1) the acquisition, operation, maintenance, repairing and upgrading of your Computer System; (2) the manner in which your Computer System interfaces with our computer system and those of other third parties; and (3) any and all consequences that may arise if your Computer System is not properly operated, maintained and upgraded. Unless otherwise provided, we and are affiliates will have no responsibilities for these items.
We will have independent, unlimited access to the information the Computer System generates, stores and tracks, including any information pertaining to your gross revenues and all other information stored by the Computer System. There are no limitations on our ability to access the information and data. Client related health information may be protected by HIPPA if franchisees became covered entities.
- c. Your full implementation of our computer system and software requirements, including our designated billing system, is a crucial part of your Studio's start-up and operation, and you and we agree that the Computer System requirements are a top priority. Accordingly, if you do not fully implement our designated Computer System, including required software (called "going live") within acceptable timeframes, you will be required to pay additional fees to us, as follows:
- o If you have not "gone live" within two (2) months after the conclusion of your initial training program, you will be required to pay a fee of $500.00 per month for each month thereafter, due and payable on the first (1st) day of each calendar month in such period with no pro-rations for partial months; and
- o If you have not "gone live" within six (6) months, the fee will be increased to $1,000.00 per month commencing within the sixth (6th) month after the conclusion of the initial training program.
Nothing in this paragraph shall prohibit us from exercising our rights and remedies under Section 15 or any other provision of this Agreement.
- Degree Wellness also requires you to maintain a dedicated high-speed internet service or connection or other communication means for remote access and information retrieval by us, as we may specify from time to time in the Operations Manual or otherwise in writing.
- e. We are not responsible or liable for any actual, alleged, or perceived defects or deficiencies in the Computer System, any components thereof, Service Provider(s), or any required third-party software, or the performance of any of the forgoing.
What This Means (2025 FDD)
Based on the 2025 Degree Wellness Franchise Disclosure Document, franchisees are responsible for the acquisition, operation, maintenance, repairing, and upgrading of their computer systems. They are also responsible for how their computer system interfaces with Degree Wellness's system and third-party systems, and for any consequences arising from improper operation, maintenance, or upgrades. Degree Wellness has independent, unlimited access to the information the computer system generates, stores, and tracks, including gross revenues and other stored information. The FDD notes that client-related health information may be protected by HIPAA if franchisees become covered entities.
Degree Wellness requires franchisees to fully implement the designated computer system and software, including the billing system, as a crucial part of the studio's operation. Failure to "go live" within two months after initial training results in a $500 monthly fee, increasing to $1,000 per month after six months. Franchisees must also maintain a dedicated high-speed internet service for remote access and information retrieval by Degree Wellness. However, Degree Wellness is not responsible or liable for any defects or deficiencies in the computer system, its components, service providers, or required third-party software.
While the FDD outlines the computer system requirements and Degree Wellness's access to data, it does not explicitly detail the franchisee's obligations regarding customer data protection and privacy beyond the general mention of HIPAA. A prospective franchisee should seek clarification from Degree Wellness regarding specific policies and procedures for safeguarding customer data, compliance with privacy regulations, and any required data encryption or security measures to protect sensitive information. Understanding these obligations is crucial for maintaining customer trust and avoiding potential legal issues.