How long does the internal mediation process last with Degree Wellness before arbitration can be initiated?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event that no settlement or resolution between the parties can be reached through internal mediation within thirty (30) days following the date on which a written request for internal mediation is made by any party, such dispute shall be submitted for arbitration pursuant to this Section. "Internal mediation" shall consist of, among other things, the parties having reasonable business discussions, whether by telephone or in person, concerning the dispute and means of resolving the same.
Source: Item 23 — Receipts (FDD pages 66–257)
What This Means (2025 FDD)
According to Degree Wellness's 2025 Franchise Disclosure Document, before either party can start arbitration, they must first attempt to resolve the dispute through internal mediation. This mediation involves business discussions, either by phone or in person, to find a resolution. The mediation should take place at a mutually agreed location, or if no location is agreed upon within 10 days of the mediation request, at Degree Wellness's corporate headquarters.
If the internal mediation does not result in a settlement or resolution within thirty (30) days from the date of the written request for mediation, then either party can submit the dispute for arbitration. This thirty-day period is a condition that must be met before arbitration can begin, unless Degree Wellness seeks to enforce the agreement or pursue injunctive relief.
This process is designed to encourage dispute resolution through discussion before resorting to arbitration, potentially saving both Degree Wellness and the franchisee time and money. However, it's important to note that this mediation requirement does not apply if Degree Wellness is seeking to enforce the agreement or obtain injunctive relief, in which case they can proceed directly to arbitration.