What are franchisees required to do in their dealings with customers to identify their Degree Wellness franchise?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
h. All of your employees and independent contractors must render prompt, efficient and courteous service to all customers of the Franchise.
16.2 Marks. Use of the Marks and Copyrightable Works after the termination or expiration of the Studio Franchise will constitute the unlawful use of our intellectual property rights, which include trademarks and service marks. You agree that after the termination or expiration of the Franchise you will:
a. not directly or indirectly at any time identify any business with which you are associated as a current or former Degree Wellness franchise or franchisee;
b. not use any Mark, any colorable imitation of any Mark, or any Copyrightable Works in any manner or for any purpose, or use for any purpose any trademark or other commercial symbol that suggests or indicates an association with us;
16.3 De-Identification.
If you retain possession of the Premises, you agree to completely remove or modify, at your sole expense, any part of the interior and exterior decor that we deem necessary to disassociate the Premises with the image of a Degree Wellness franchise, including any signage, posters, furniture, equipment, products, or display units bearing the Marks.
Source: Item 23 — Receipts (FDD pages 66–257)
What This Means (2025 FDD)
According to the 2025 Degree Wellness Franchise Disclosure Document, franchisees must ensure that all employees and independent contractors provide prompt, efficient, and courteous service to all customers. This requirement emphasizes the importance of customer service in maintaining the brand's reputation.
Additionally, after the termination or expiration of the franchise agreement, franchisees are prohibited from identifying any business with which they are associated as a current or former Degree Wellness franchise. They cannot use any Degree Wellness marks or any similar commercial symbols that suggest an association with Degree Wellness. This restriction ensures that the franchisee does not continue to benefit from the Degree Wellness brand after the agreement ends.
Moreover, franchisees must remove or modify any interior and exterior decor that Degree Wellness deems necessary to disassociate the premises from the Degree Wellness image if the franchisee retains possession of the premises after termination. This includes removing signage, posters, furniture, equipment, products, or display units bearing the Degree Wellness marks. These measures protect the Degree Wellness brand and prevent customer confusion after a franchise agreement ends.