What is the Degree Wellness franchisee's obligation regarding evaluation forms prescribed by Degree Wellness?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
5.3 Modifications to System. We will continually be reviewing and analyzing developments relative to the System, and based upon our evaluation of this information, may make changes in the System, including but not limited to adding new components to services and products offered and equipment used by Studio franchises. Moreover, changes in, or interpretations of, laws regulating the services offered by Degree Wellness franchises may (a) require us to restructure our franchise program, (b) require your General Manager (if any) and employees to obtain additional licenses or certifications, (c) require you to retain or establish relationships with additional professionals and/or healthcare industries, and/or (d) require you to modify your ownership or organizational structure. You agree, at our request, to modify the operation of the Franchise to comply with all such changes, and to be solely responsible for all related costs.
Source: Item 23 — Receipts (FDD pages 66–257)
What This Means (2025 FDD)
Based on the 2025 FDD, Degree Wellness franchisees are not explicitly required to use evaluation forms. However, the franchisee must adhere to operating standards set by Degree Wellness, which are detailed in the Operations Manual. Degree Wellness may modify the system, including services, products, and equipment, requiring franchisees to adapt their operations accordingly at their own cost.
Degree Wellness will continually review and analyze developments relative to the system and may make changes, including adding new components to services and products offered and equipment used by Studio franchises. Changes in, or interpretations of, laws regulating the services offered by Degree Wellness franchises may (a) require Degree Wellness to restructure its franchise program, (b) require the franchisee's General Manager (if any) and employees to obtain additional licenses or certifications, (c) require the franchisee to retain or establish relationships with additional professionals and/or healthcare industries, and/or (d) require the franchisee to modify their ownership or organizational structure.
While the FDD does not specifically mention evaluation forms, Degree Wellness franchisees should clarify with the franchisor whether specific evaluation forms are part of the operating standards or if there are plans to introduce them in the future. Understanding the requirements for collecting and using customer feedback is essential for maintaining service quality and compliance.