Is a Degree Wellness franchisee required to present evaluation forms to customers?
Degree_Wellness Franchise · 2025 FDDAnswer from 2025 FDD Document
which may be applicable to this Agreement. You acknowledge and agree that a breach of any provision of this Section 9.3 would cause immediate and irreparable harm to us. Therefore, you acknowledge and agree that the foregoing restraints are fair and reasonable, are required for the protection of our legitimate business interests, and do not impose any undue hardship on you.
10. DEGREE WELLNESS FRANCHISE OPERATING STANDARDS.
- 10.1 Condition and Appearance of the Franchise. You agree that:
- a. neither the Franchise nor the Premises will be used for any purpose other than the operation of the Franchise in compliance with this Agreement;
- b. you will maintain the condition and appearance of the Franchise; its equipment, furniture, furnishings, and signs; and the Premises in accordance with our standards and consistent with the image of a Degree Wellness Studio franchise as an efficiently operated business offering high quality services, and observing the highest standards of cleanliness, sanitation, efficient, courteous service and pleasant ambiance, and in that connection will take, without limitation, the following actions during the Term of this Agreement: (1) thorough cleaning, repainting and redecorating of the interior and exterior of the Premises at reasonable intervals; (2) interior and exterior repair of the Premises; and (3) repair or replacement of damaged, worn out or obsolete equipment, furniture, furnishings and signs;
- c. you will not make any material alterations to the Premises or the appearance of the Franchise, as originally developed, without our advance written approval. If you do so, we have the right, at our option and at your expense, to rectify alterations we have not previously approved;
- d. you will promptly replace or add new equipment when we reasonably specify in order to meet changing standards or new methods of service;
- e. on notice from us, you will engage in remodeling, expansion, redecorating and/or refurnishing of the Premises and the Franchise to reflect changes in the operations of Degree Wellness franchises that we prescribe and require of new franchisees, provided that (1) no material changes will be required unless there are at least 2 years remaining on the Initial Term or any renewal Term of this Agreement (all actual changes will be subject to our approval);
Source: Item 23 — Receipts (FDD pages 66–257)
What This Means (2025 FDD)
Based on the 2025 Degree Wellness Franchise Disclosure Document, it is not explicitly stated whether franchisees are required to present evaluation forms to customers. However, the FDD does outline several requirements related to customer service and operational standards.
Specifically, Degree Wellness mandates that franchisees maintain the condition and appearance of the franchise to meet their standards, ensuring high-quality services, cleanliness, and courteous service. Franchisees must also ensure their employees and independent contractors provide prompt, efficient, and courteous service to all customers. These stipulations suggest a focus on customer satisfaction, although the method for gauging this satisfaction (e.g., through evaluation forms) is not specified.
Given the absence of a direct requirement for customer evaluation forms, prospective Degree Wellness franchisees should clarify with the franchisor whether such forms are mandatory or recommended. Understanding the specific mechanisms for assessing and improving customer service will be crucial for maintaining the standards expected by Degree Wellness and ensuring a successful franchise operation.