Who is the Visa and Mastercard member bank for Crowne Plaza, and what is their mailing address?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- (a) The Visa and Mastercard Member Bank is Bank of America, N.A The Bank's mailing address is 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222.
- (b) The Bank is the only entity approved to extend acceptance of Visa and Mastercard products directly to you under the Agreement.
- (c) The Bank must be a principal (signer) to the Agreement.
- (d) The Bank is responsible for educating you on pertinent Visa and Mastercard rules with which you must comply; but this information may be provided to you by Processor.
- (e) The Bank is responsible for and must provide settlement funds to you.
- (f) The Bank is responsible for all funds held in reserve that are derived from settlement.
- (g) The Bank is the ultimate authority should you have any problems with Visa or Mastercard products (however, Processor also will assist you with any such problems).
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, Bank of America, N.A. serves as the Visa and Mastercard member bank. The document specifies that Bank of America is the only entity approved to extend acceptance of Visa and Mastercard products directly to the franchisee under the agreement.
The FDD also outlines several responsibilities of Bank of America, including educating the franchisee on Visa and Mastercard rules (though this may be provided by a processor), providing settlement funds, managing funds held in reserve from settlement, and serving as the ultimate authority for resolving issues related to Visa or Mastercard products. However, the Processor will also assist with such problems.
For a Crowne Plaza franchisee, this means that Bank of America, N.A. plays a crucial role in the financial transactions and compliance aspects of their business related to Visa and Mastercard. The bank's mailing address is 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222, as stated in the FDD. Franchisees should keep this information handy for any official correspondence or issues that may arise with Visa and Mastercard transactions.