Under what condition does IHG reserve the right to suspend services to a Crowne Plaza hotel?

According to the 2025 Crowne Plaza FDD, IHG reserves the right to suspend services to a Crowne Plaza hotel if the hotel violates any material term of the Microsoft Select Participation Agreement. This agreement appears to relate to the hotel's participation in and adherence to the terms governing the use of Microsoft products. IHG's right to suspend services is contingent upon the hotel's compliance with the stipulations outlined in the Participation Agreement.

This condition is part of a broader agreement between the hotel, Microsoft, and Six Continents Hotels, Inc., indicating that the hotel's operational technology and software usage are subject to specific terms and conditions. The agreement ensures that the hotel adheres to Microsoft's product use rights and other provisions, with IHG retaining the authority to enforce these terms through service suspension.

For a prospective Crowne Plaza franchisee, this means understanding and strictly adhering to the terms of the Microsoft Select Participation Agreement is crucial to avoid potential service disruptions. Franchisees should ensure they are fully aware of their obligations under this agreement and maintain compliance to prevent IHG from exercising its right to suspend services. This highlights the importance of carefully reviewing all agreements and understanding the potential consequences of non-compliance.