Under what circumstances is Crowne Plaza not obligated to provide service for Dispensers?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Company will not be obligated to provide service when it is prevented from doing so due to strikes, civil disturbances, unavailability of parts or other causes beyond the reasonable control of Company. Company will not be liable for damages of any kind arising out of delays in rendering service for such reasons. In such cases, the Hotels will continue to comply with the Agreement, but only to the extent reasonably possible under the circumstances.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, Crowne Plaza is not obligated to provide service for Dispensers under specific circumstances. The company will not be obligated to provide service when prevented by events such as strikes, civil disturbances, or the unavailability of necessary parts. This also applies to other causes beyond the reasonable control of Crowne Plaza.
Furthermore, Crowne Plaza is not liable for any damages that may arise from delays in providing service due to these reasons. However, even under these circumstances, the hotels are expected to continue complying with the franchise agreement to the extent reasonably possible.
This clause protects Crowne Plaza from being held responsible for service disruptions caused by circumstances outside of its control, while still requiring franchisees to adhere to the agreement as much as possible. Franchisees should be aware of this limitation and factor it into their operational planning, as they may need to find alternative solutions or bear potential losses during such disruptions.