Under what circumstances does IHG reserve the right to suspend services to a Crowne Plaza hotel?

According to the 2025 Crowne Plaza FDD, IHG reserves the right to suspend services to a Crowne Plaza hotel if the hotel violates any material term of the Participation Agreement. This is according to Item 23, which discusses receipts.

This means that as a Crowne Plaza franchisee, you must adhere to all terms outlined in the Participation Agreement to avoid potential suspension of services. The Participation Agreement covers various aspects of the relationship between the hotel, IHG, and third-party service providers like FreedomPay. Violating these terms, even unintentionally, could lead to IHG suspending services, which could significantly impact the hotel's operations and revenue.

It is important for prospective franchisees to carefully review the Participation Agreement and understand all obligations. Franchisees should seek legal counsel to fully comprehend the terms and conditions and ensure they can comply with them. Furthermore, maintaining open communication with IHG and promptly addressing any concerns or potential violations can help prevent service suspensions and maintain a positive working relationship.