When is the third-party license agreement for the PMS software prepared for a Crowne Plaza?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
The PMS Provider will provide you with a third-party license agreement for the use of the PMS software. (see Items 1, 8 and 11), which will be prepared for you after you complete the Oracle New Account Setup Form, the form of which is attached to this disclosure document as Exhibit G-7. This license agreement includes on-going maintenance and support for the PMS software. The PMS Provider will bill you annually for the support fee. The PMS Provider may not increase the maintenance and support fee more than once during any calendar year. You must also pay support fees for the other components of property-level systems, such as PMS equipment maintenance, and for other systems which interface to the Opera PMS system; such as the telecommunications system, the electronic door locking and keycard system, and the specialized sales software. Hardware and software maintenance fees may vary based on the number of rooms at the Hotel. The fees for local and long-distance telephone service and line charges are not included in the estimated fees on the chart. The costs will vary according to your technology needs, and the costs listed on the chart are an estimate.
Source: Item 6 — OTHER FEES (FDD pages 31–51)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the third-party license agreement for the Property Management System (PMS) software is prepared after a prospective franchisee completes the Oracle New Account Setup Form. This form is included as Exhibit G-7 in the FDD.
The PMS agreement covers ongoing maintenance and support for the software, with the PMS provider billing the franchisee annually for these services. The PMS provider is limited to increasing the maintenance and support fee no more than once per calendar year.
In addition to the PMS software support fees, franchisees must also budget for support fees for other property-level systems that interface with the Opera PMS system. These include telecommunications, electronic door locking, keycard systems, and specialized sales software. Hardware and software maintenance fees can vary depending on the number of rooms at the hotel. Franchisees should carefully review Exhibit G-7 and consider all associated technology costs to accurately forecast their operating expenses.