After the system receives patches from the patching application, who is responsible for rebooting the Covered Device at a Crowne Plaza location, and what are the consequences if this is not done?

According to the 2025 Crowne Plaza FDD, the "Eligible Participant" is responsible for rebooting the Covered Device after the system receives patches from the patching application. In the context of a Crowne Plaza franchise, the Eligible Participant would typically be the franchisee or their designated IT personnel. This responsibility is crucial for maintaining the performance and security of the system.

If the Covered Devices are not rebooted after a patch is loaded, AT&T cannot be held responsible for the service performance. This means that if the franchisee fails to reboot the devices, they risk experiencing service disruptions or other performance issues for which AT&T, the service provider, will not provide support.

Therefore, it is essential for Crowne Plaza franchisees to ensure that they have a system in place to promptly reboot Covered Devices after patches are applied. This may involve training staff, setting up automated reminders, or contracting with a managed services provider to handle these tasks. Failure to do so could result in operational inefficiencies and increased costs due to unresolved service issues.