Who is the only supplier of Opera software licenses and support services for Crowne Plaza hotels?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Currently, Crowne Plaza brand hotels must use the Opera property management system*.* Oracle America, Inc. of 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289 (whose phone number is 443-285-8000) is the only supplier of Opera software licenses and support services. As you will use the Opera property management system, before it is installed and activated, certain members of your staff may participate in e-learning prior to trainers arrival on-site at the hotel. Once trainers arrive, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS. The staff that must be trained and certified varies with the size of your Hotel. The cost for this training and certification – see estimated costs for the equipment, installation, software and training for the PMS and Reservation System in Item 5 of this disclosure document.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 69–81)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, franchisees must use the Opera property management system. Oracle America, Inc. is the sole supplier of Opera software licenses and support services for Crowne Plaza hotels. Oracle America, Inc. is located at 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289, and their phone number is 443-285-8000.
Before the Opera property management system is installed and activated, certain members of the franchisee's staff may participate in e-learning. Once trainers arrive on-site at the hotel, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS. The staff that must be trained and certified varies with the size of the hotel.
The cost for this training and certification is included in the estimated costs for the equipment, installation, software, and training for the PMS and Reservation System, as detailed in Item 5 of the FDD. Franchisees are required to use this specific system and obtain licenses and support from the designated supplier.