Does Schedule 4 to Attachment "D" Supplemental Terms for a Crowne Plaza franchise include supplemental terms related to IHG Concerto?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Attachment 4-1 to Schedule 4
IHG Concerto Supplemental Terms
Implementation.
IHG will use commercially reasonable efforts to assist Licensee with the installation, implementation, and maintenance of IHG Concerto.
Training.
IHG or a Service Provider will provide training services for Licensee's employees in the use of IHG Concerto at implementation and as new releases are available.
Licensee shall cause the staff who will use IHG Concerto to participate in and comply with the training.
Instructor-led training (onsite or remote) is conducted prior to operations of IHG Concerto.
As new releases are available IHG will provide self-paced training to Hotel.
Licensee's hotel staff is required to attend and to demonstrate proficiency with IHG Concerto.
Licensee will provide adequate space for training during normal business hours.
Denial of Access.
Licensee acknowledges and agrees that IHG may, at the sole discretion and election of IHG and without prior notice to Licensee, immediately disable, disconnect, or otherwise deny access to IHG's infrastructure with respect to (i) any Hardware or Software specified as prohibited in the Minimum Configuration, and (ii) any Hardware containing prohibited Software.
In addition, IHG may immediately and without notice disconnect, disable, or otherwise prevent the use of Hardware and Software with IHG's infrastructure if IHG reasonably believes that a security incident related to such Hardware or Software, including an unauthorized disclosure of Guest Data, could occur, has occurred, or is occurring.
Modifications to Licensee Environment.
Licensee will not operate its Hardware or Software, including making any modifications to its Hardware and Software, in any manner that may have a detrimental effect on Licensee's or IHG's operations.
Such detrimental effects include rendering such Hardware or Software, or any IHG Hardware or Software, inoperable or unresponsive, as determined by IHG.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, Schedule 4 to Attachment "D" includes supplemental terms related to IHG Concerto. Specifically, Attachment 4-1 to Schedule 4 outlines the IHG Concerto Supplemental Terms.
The IHG Concerto Supplemental Terms cover several key aspects of the system. These include implementation, where IHG commits to using commercially reasonable efforts to assist the franchisee with the installation, implementation, and maintenance of IHG Concerto. Training is also addressed, with IHG or a service provider providing training services for the franchisee's employees, both at the initial implementation and as new releases become available. The franchisee is responsible for ensuring their staff participates in and complies with the training.
Further terms cover denial of access, stating IHG can deny access to its infrastructure for hardware or software specified as prohibited or if a security incident is suspected. The supplemental terms also address modifications to the franchisee's environment, preventing franchisees from operating their hardware or software in a way that could detrimentally affect either the franchisee's or IHG's operations. These terms are designed to ensure the proper use and security of the IHG Concerto system within the Crowne Plaza franchise network.