What restrictions does a Crowne Plaza hotel have on using the FreedomPay goods and services?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotel will only use the goods and services for its own business purposes and will not license, sell, resell, rent, lease, transfer, distribute or otherwise commercially exploit or make the goods and services available to any third party for any purpose or in any manner not authorized by IHG or FreedomPay.
Hotel may not disassemble, decompile or reverse engineer any FreedomPay technology and shall not permit or enable any third party to do so.
Hotel will use commercially reasonable efforts to prevent unauthorized access to or use of the goods or services and will notify FreedomPay immediately if it becomes aware of any unauthorized access to or use of the goods or services by any person and hereby permits IHG and FreedomPay to monitor the use of the goods and services by Hotel to confirm Hotel's compliance with this Participation Agreement and to assess the quality of the goods and services.
Hotel agrees to comply with all applicable laws and regulations in using the goods and services, will not use the goods or services for any unlawful purpose, and will not engage in any activity that interferes with or disrupts the services.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, the hotel's use of FreedomPay goods and services is subject to several restrictions. The hotel is permitted to use these goods and services solely for its own business operations. It is explicitly prohibited from licensing, selling, reselling, renting, leasing, transferring, distributing, or commercially exploiting the goods and services to any third party without authorization from IHG (InterContinental Hotels Group) or FreedomPay. This ensures that the FreedomPay system is used only as intended and within the bounds of the agreement.
Additionally, the Crowne Plaza hotel is barred from disassembling, decompiling, or reverse engineering any FreedomPay technology. This restriction also extends to preventing any third party from engaging in such activities. The hotel is obligated to make commercially reasonable efforts to prevent unauthorized access to or use of the goods or services. In the event of any unauthorized access, the hotel must immediately notify FreedomPay. IHG and FreedomPay are permitted to monitor the hotel's use of the goods and services to ensure compliance with the participation agreement and to assess the quality of the services.
The Crowne Plaza hotel must comply with all applicable laws and regulations when using the FreedomPay goods and services. The hotel is prohibited from using the services for any unlawful purpose or engaging in any activity that interferes with or disrupts the services. These measures are in place to protect the integrity and security of the FreedomPay system and to ensure that all users adhere to legal and ethical standards. These restrictions are typical in franchise agreements involving technology to protect intellectual property and maintain service quality.