What responsibilities do Crowne Plaza licensees have regarding testing Curated Solutions in their own environment before use?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- 9.1.3 Licensee Responsibilities. Licensee will, and will cause its Agents to:
- 9.1.3.a, test the Curated Solutions in Licensee's environment before use;
- 9.1.3.b, ensure that Licensee's personnel are using the Curated Solutions correctly;
- 9.1.3.c, enter information into the Curated Solutions accurately and completely;
- 9.1.3.d, present information displayed by the Curated Solutions accurately; and
- 9.1.3.e, report any actual or suspected Software errors or Service failures discovered in the course of using any Curated Solution to IHG and the applicable Service Provider.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, licensees have specific responsibilities regarding the use of 'Curated Solutions.' These solutions encompass core services, additional required services, and optional services that the licensee contracts to receive. Before using any of these Curated Solutions, Crowne Plaza requires that the licensee tests them within their own hotel environment.
This requirement ensures that the solutions function correctly with the hotel's existing systems and infrastructure. It also allows the licensee to identify any potential issues or incompatibilities before fully implementing the Curated Solutions. This proactive approach can help prevent disruptions to hotel operations and minimize potential negative impacts on guest service.
In addition to testing the Curated Solutions, Crowne Plaza licensees are also responsible for ensuring their personnel are properly trained to use the solutions, entering information accurately and completely, presenting information displayed by the solutions accurately, and reporting any software errors or service failures to IHG and the applicable service provider. These responsibilities collectively aim to maintain the integrity and effectiveness of the Curated Solutions within the Crowne Plaza hotel environment.