Is Crowne Plaza required to enroll in FreedomPay's status alerting system program?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- 1.8. Status Alerts. FreedomPay maintains a status alerting system program to notify Hotel about any FreedomPay system status issues. It is strongly recommended that Hotel enroll at freedompay.statuspage.io in order to access FreedomPay system status alerts.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, enrollment in FreedomPay's status alerting system is not mandatory. While FreedomPay maintains a system to notify the Hotel (the franchisee) about system status issues, enrolling in the program at freedompay.statuspage.io is only "strongly recommended."
This recommendation suggests that while not obligatory, participation in the status alerting system offers benefits to the Crowne Plaza franchisee. By enrolling, the franchisee can stay informed about any issues affecting the FreedomPay system, potentially allowing for quicker responses to technical problems that could disrupt payment processing.
Although enrollment is not a requirement, a prospective Crowne Plaza franchisee should consider the potential advantages of being proactively informed about system status. Failure to enroll would not constitute a breach of the franchise agreement, but it could place the franchisee at a disadvantage in terms of managing payment system disruptions.