Regarding in-room entertainment for Crowne Plaza hotels, what do the monthly service fees include?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotels are required to install and maintain approved TV sets and/or STBs that are compatible an approved SCH-certified integrator to install the equipment, connect guest room TVs to the data port behind the TV that connects to a switch using an ethernet cable, and must enter into an agreement with one of them. Monthly service fees will include a base per-room fee for guest support.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, hotels are required to install and maintain approved TV sets and/or STBs that are compatible with an approved SCH-certified integrator. The franchisee must enter into an agreement with one of these integrators to install the equipment and connect guest room TVs to the data port behind the TV using an ethernet cable.
The monthly service fees for in-room entertainment include a base per-room fee for guest support. This means that a portion of the monthly fee is specifically allocated to providing assistance and troubleshooting for guests experiencing issues with the in-room entertainment system.
Prospective Crowne Plaza franchisees should factor in these ongoing monthly service fees when projecting operating costs. It is important to understand the full scope of services covered under the "guest support" provision and to evaluate the potential impact of these fees on the hotel's profitability. Franchisees should also inquire about the process for selecting and managing the SCH-certified integrator to ensure a smooth and cost-effective implementation and maintenance of the in-room entertainment system.