Regarding Crowdstrike software for Crowne Plaza, who is responsible for the warranty terms and commitments?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
AT&T shall pass through to Customer any warranties for third-party software available from the manufacturer or licensor. The manufacturer or licensor, and not AT&T, is responsible for any such warranty terms and commitments. ALL SOFTWARE IS OTHERWISE PROVIDED TO CUSTOMER ON AN "AS IS" BASIS. Warranties are revised from time to time.
Eligible Participant acknowledges and agrees that any virus-scanning process and any security software -- including the CrowdStrike Third Party Software -- are reactive measures, and further, acknowledges and understands that CrowdStrike Third Party Software is not one hundred percent effective in preventing business impact from viruses and other security attacks. In the event a virus or other security attack penetrates Eligible Participant's network, Eligible Participant is solely responsible for repair of all infected computer systems.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, when AT&T resells CrowdStrike Complete Third-Party Software to an eligible participant, the manufacturer or licensor of the software, not AT&T, is responsible for any warranty terms and commitments. AT&T will pass through to the customer any warranties for third-party software available from the manufacturer or licensor. The software is provided to the customer on an "AS IS" basis, and warranties are subject to revision.
This means that if a Crowne Plaza franchisee experiences issues with the CrowdStrike software and it's covered by a warranty, they must seek recourse from CrowdStrike directly, or the original licensor, rather than AT&T. The franchisee should carefully review the warranty terms provided by CrowdStrike to understand the scope of coverage, limitations, and procedures for making a claim.
The FDD also states that the security software, including CrowdStrike, is a reactive measure and is not 100% effective in preventing business impact from viruses and other security attacks. If a virus or other security attack penetrates the franchisee's network, the franchisee is solely responsible for the repair of all infected computer systems. This highlights the importance of having a comprehensive security strategy that includes not only the CrowdStrike software but also other preventative measures and a plan for incident response and recovery.